9 Customer Service Representative Jobs in Sauk Rapids, MN
Jennifer Ramos Agency, LLC - American Family Insurance is Hiring a Customer Service Representative Near Sauk Rapids, MN
Customer Service Representative – Jennifer Ramos Agency, LLC
The Customer Service Representative is an employee of the Agency Owner and not an employee of American Family Insurance.
Objective
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Customer Service
- Provides personalized, professional customer service experiences through building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims or products by following established agency processes and procedures
- Drives customer satisfaction by following the J.D. Power’s best practices: Personal Insurance Review, rate revision notification and claims process
- Processes changes to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources.
- Follows up to ensure customer needs are addressed.
Agency Operations
Schedules appointments with existing or prospective customers for agency employees
- Performs daily administrative functions to assist the agency owner, office manager or sales unit manager
- Assists with set up and execution of agency events
- Assist with cash handling and banking activities
Insurance Sales
- Participates in reviews of existing coverages and may advise customers regarding policy options
- Estimates and quotes policy premiums complying with underwriting guidelines
- Identifies cross-selling opportunities during customer interactions and takes appropriate action
- Contacts appropriate business partners for guidance when needed
Education/Licenses/Designations
- Property, casualty licenses (life and/or health to be determined by the agent). Licenses must be maintained to continue employment.
- Valid driver’s license required
Role Requirements
- Demonstrated customer service experience
- Solid knowledge and understanding of basic mathematical skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Effective communication skills
Please email your resume to Jennifer at jramo1@amfam.com.
Job Types: Full-time, Part-time
Pay: $15.00 - $18.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Professional development assistance
Experience level:
- 1 year
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
Job Summary
Full Time | Part Time
$36k-45k (estimate)
03/15/2024
07/12/2024
The job skills required for Customer Service Representative include Customer Service, Billing, Microsoft Office, Customer Satisfaction, Customer Relationship, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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