Description

PRIMARY JOB RESPONSIBILITIES:

• Assist patrons purchase tickets over the telephone, in person, and support online ticket sales using the Patron Manager ticketing software.
• Present a positive and welcoming first impression to patrons and provide quality customer service by responding in a timely manner to walk-in patrons, phone calls, and emails.
• Provide customers with expedient responses to requests and problems, using a broad, precise knowledge of Jefferson Center’s performances, policies and services.
• Update posted information and keep display cases and front counters clean and organized.
• Reconcile box office receipts at the end of each shift; count change drawer; prepare and submit daily reports.
• Assist other staff members and departments with projects as requested including acting as backup assistance for general calls.
• Perform other duties as assigned.

Requirements

REQUIRED QUALIFICATIONS:

• High school graduate or equivalent.
• Minimum of two years in customer service and cash handling experience.
• Proficiency with Windows based computer systems and Google applications.
• Reliable transportation
• Ability to work efficiently with little or no supervision
• Excellent communication skills both verbal and written.
• Ability to plan, organize and prioritize work, while managing multiple deadlines.
• General knowledge of box office practices and principles.
• Ability to work nights and weekends.
• Pleasant demeanor and polite attitude toward patrons.