Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Assist customers with inquiries, concerns, and requests in a professional and timely manner
- Handle and resolve customer complaints or issues with empathy and patience
- Upsell products or services to customers when appropriate
- Conduct outbound calls to follow up on customer inquiries or to provide additional information
- Perform data entry and maintain accurate customer records in the database
- Analyze customer feedback and provide suggestions for improvement to the management team

- Attracts potential customers by answering product and service questions; suggesting information about other products and services.

- Opens customer accounts by recording account information.

- Maintains customer records by updating account information.

- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

- Maintains financial accounts by processing customer adjustments.

- Recommends potential products or services to management by collecting customer information and analyzing customer needs.

- Prepares product or service reports by collecting and analyzing customer information.

- Contributes to team effort by accomplishing related results as needed.

- Follow up with customers regarding work order satisfaction, meter installation completion

- Assist in obtaining documentation necessary for account set up

- Communicate effectively with customers regarding their account setup, closure, restoration, and disconnection, and anything pertaining to accounts.

- Respond to customer and internal emails in a timely manner

- Assist in posting customer payments to accounts via telephone support and mail.

- Performing additional office duties as needed

Skills:
- Excellent phone etiquette and communication skills in both English and Spanish
- Strong customer service skills with the ability to handle difficult situations with professionalism
- Multilingual abilities, particularly fluency in Spanish, is highly desired
- Proficient in data entry and navigating computer systems
- Ability to analyze customer needs and provide appropriate solutions or recommendations
- Comfortable with outbound calling and upselling techniques

- Must be proficient in Microsoft word, excel, PowerPoint, El Dorado, Invoice Cloud etc.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person