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Description
Land Rover Huntington is seeking to hire a Customer Service Representative for our Service Department.
As a Customer Service Representative, you are often the team member responsible for the final moments of customer satisfaction, and your actions can leave a lasting impression upon the customer. Since every customer should leave the dealership deeply satisfied with our extraordinary service and attention to detail, you have a crucial role in the after- service delivery process.
You’ll have contact with every service and parts customer and handle the final invoicing and payment collection for those transactions. You will be working closely with all the dealership service and parts associates, especially the service Consultants, Parts specialists and Valets.
As part of your commitment to deliver an exceptional customer experience, you are expected to meet or exceed dealership objectives. In order to accomplish this, discuss the following success indicators with your management team:
RESPONSIBILITIES
As a Customer Service Representative, you are expected to extend our credibility through your actions, leaving a lasting impression on the customer. Your primary responsibilities include:
Creating an engaging work environment
You are expected to treat a customer as you would a guest in your home. This level of service creates a strong and lasting impression on the customer and goes a long way toward creating an exceptional Lexus experience. steps to facilitate this include:
QUALIFICATIONS
BENEFITS
KOLLECTIVE - Keys to success
Every Kollective dealership team member is expected to work in concert with other departments to provide an unparalleled ownership experience for each customer they meet, speak to or work with ... to go beyond what is required ... to exceed the customer’s expectations in every thought, word and gesture. That is not only a Kollective tradition, but the very foundation of our success.
ABOUT
KOLLECTIVE is a new breed of automotive brand.
We proudly sell and service some of the worlds luxurious and iconic brands, Mercedes-Benz, Lexus, Audi and Jaguar Land Rover. We have operations in New York City, Long Island, New Jersey and Texas.
MISSION STATEMENT
Our goal is to deliver an express indelible luxury customer shopping experience that is the bedrock of all we do.
Our dealership environments reflect the changing global marketplace and reflect the way our customers shop for vehicles. We work tirelessly to grow our businesses partnering within our communities where we will sell and service new, pre-owned, and CPO vehicles. We aren’t purely a car dealership, we are digital and physical retail destination, a way of life, a conduit to a better lifestyle.
We care deeply about our customers, employees and the community. Working in the automotive business is not just a job for us, it’s a calling. We’ve committed to this industry because we’re all striving to be a part of something that makes a real, meaningful difference.
In short, we always ‘do the right thing.’ And together we are “Driving Modern Luxury.”
EQUAL OPPORTUNITY
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Requirements
QUALIFICATIONS
Full Time
$37k-46k (estimate)
04/07/2023
06/19/2024
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Customer Satisfaction, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.