Jackson Hole Mountain Resort

JOB DESCRIPTION

POSITION TITLE: HR Administrator

REPORTS TO: Employee Experience Manager

DEPARTMENT: Human Resources

CLASSIFICATION: Full Time, Year Round

FLSA STATUS:  Non-Exempt

GENERAL PURPOSE

This role is responsible for supporting the Human Resources and Employee housing team in curating an inclusive and engaging employee experience from recruitment through exit, and within employee housing as applicable.

ESSENTIAL FUNCTIONS

• Foster positive employee and applicant relations while assisting applicants, employees, and managers that call, email, or walk into the HR office for assistance in a professional manner.
• Ensure all applicants’ and employees’ paperwork is completed accurately and in compliance.
• Process onboarding paperwork through DocuSign and ADP within a timely manner to ensure shortest amount of time to productivity for employees.
• Process paperwork, input information, and maintain electronic and paper personnel files.
• Maintain HRIS data for record-retention compliance, including but not limited to I-9s, terminations, hiring, etc.
• Respond to HR emails in a timely and professional fashion.
• Coordinate and implement employee appreciation and recognition events in alignment with HR programming and in collaboration with Employee Experience Manager, HR Director, and Leadership committees.
• Administer employee recognition programming, prize distribution, and tracking to support employee engagement goals. 
• Create and develop employee self-service collateral to improve overall employee experience. 
• Event planning to support orientation, onboarding, training & development initiatives, and activation of employee programming.
• Assist with internal communications of HR initiatives by leveraging employee communications channels, including but are not limited to ADP posts, Employee Portal updates, employee SMS generations, crafting employee newsletters, creating flyers, etc.
• Support Employee Experience Manager in supporting international employees throughout the season including but not limited to coordinating obtaining and recording social security numbers and direct deposit information. 
• Assist with the arrival process for international employees for onboarding and housing.
• Support Employee Housing manager with leasing, rent payment, move-in and move-out procedures.
• Provide support to JHMR recruiting and talent acquisition efforts as needed.
• Assist with administration of training and development for JHMR employees, including but not limited to the WY Workforce Training Grants.
• Support Benefits & HRIS Manager with benefits collateral and implementation of benefits programming for employees, including but not limited to bus pass reimbursements, reciprocal letters, etc. 
• Coordinate JHMR Scholarship program in local high schools to attract candidates.
• Manage company organizational charts, making updates as necessary.
• Assist with other administrative tasks, as needed.
• Assist the Chief Administrative Officer and HR Director as requested.

OTHER FUNCTIONS

• Support JHMR inclusion efforts. 
• Coordinate with HR Director and assist with training and development initiatives.
• Support Benefits & HRIS manager with responding to WY Unemployment Insurance claims.
• Represent JHMR at job fairs and coordinate JHMR representation at recruitment events.
• Assist Housing Manager and Benefits & HRIS Manager with administrative tasks, as needed.
• Assist Risk/Safety department as needed.
• Support JHMR Management team as needed.

-- Employees are held accountable for all duties of this job--

JOB QUALIFICATIONS & COMPETENCIES: 

KNOWLEDGE, SKILLS & ABILITY:

• Must work under pressure and meet deadlines.
• Must be able to deal with confidential materials and information professionally.
• Strong written and oral communication skills necessary.
• Must be well organized, self-motivated and detail oriented.
• Must be able to approach confrontation and deal with difficult situations professionally.
• Proficient computer skills, specifically with Microsoft Office and ability to learn new software systems.
• Strong Excel abilities for tracking purposes. 
• Proficient presentation abilities. 
• Strong creative abilities for writing and creating flyers.
• Cross-functional collaboration abilities.
• Ability to work in ambiguous situations.

WORK ENVIRONMENT

This job operates primarily in a clerical office setting. This role routinely uses computer and phone. Most work is completed in an indoor environment. Occasional work required in an outdoor environment in the base area and on mountain. Outdoor environment may cause exposure to extreme temperatures and varying weather. 

PHYSICAL DEMANDS

• Ability to sit for long periods of time at a desk and working on a computer.
• Occasional walking, moving about on foot to attend employee events and orientations. 
• Extensive use of fingers to type and perform other computer work.
• Hearing and ability to receive detailed information through oral communication at normal speaking level. 
• Close visual acuity to work on the computer, analyzing figures. 

POSITION TYPE AND EXPECTED HOURS OF WORK

This job is year-round full time and typically works during daytime business hours. Schedules and hours may fluctuate depending on business need, and overtime should be expected around season openings and deadlines. Work on weekends and holidays may be required. 

REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or GED
• Associates degree
• Minimum 1 year experience in an administrative role. 
• Minimum 1 year experience in customer service role. 

PREFERRED EDUCATION AND EXPERIENCE

• Bachelor’s degree in related field. 
• Previous experience in a Human Resources role.
• Previous experience in the ski or resort industry.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

AA/EEO STATEMENT

Jackson Hole Mountain Resort is an AA/EEO Employer committed to a drug free workplace.