8 Operations Manager Jobs in Antioch, CA
Jack Doheny is Hiring an Operations Manager Near Antioch, CA
- Serves as team leader for the branch operating team with final authority on all branch operating decisions
- Fosters effective and timely communication between all branch departments
- Ensures all departments are adequately staffed with the right personnel
- Provides management information to the senior management as it pertains to branch operations
- Environmental stewardship is considered in all aspects of facility operations
- Evaluates staff and complete documented performance reviews
- Implements Performance Improvement Plans when necessary
- Executes disciplinary action when necessary
- Ensures facility and grounds maintenance is well kept, with consideration to seasonal changes
- Recognizes accident prevention is equal in importance with quality, delivery and cost control and accepts the responsibility to work safely and promote safety consciousness among fellow workers.
- Safeguards personnel through rigorous enforcement of safety procedures, training, and maintaining a continual heightened awareness of potential safety issues
- Promotes employee development by ensuring vendor provided training is utilized where applicable
- Maintains a clean and safe shop for employees and visitors
- Ensures facility compliance with all applicable Federal, State and Local codes and laws
- Uses best management practices to limit company exposure and litigation
- Stocks and monitors shop tools and supplies when necessary
- Maintains a sense of urgency for the facility in providing timely response to customers’ issues
- Works with lead technician on daily prioritization of jobs – getting priority jobs completed right and returned to customers
- Reviews work in progress (WIP) report and holds weekly meetings with departments to review
- Exhibits high responsiveness to missed customer expectations and provide timely problem resolution
- Ensures that daily labor postings/parts postings/job costing is completed according to procedure
- Proactively coordinates communication with customers regarding “as promised” retail service work
- Prepares and/or coordinates quotes, bids and contracts for customers as required
- Promotes service, maintenance, and rebuild capabilities
- Provides solutions to customers’ problems
- Has a complete knowledge of parts suppliers and product lines
- Maintains high level of accuracy and completeness of repairs in accordance with JDC standards
- Monitors work orders for qualification for Vactor FARP program
- Follows up and collects vendor credits and allowances in a timely manner
- Provides timely recommendations when improvements and/or repairs are needed
- Oversees all new customer equipment with sales order to ensure accuracy of order
- Ensures all company machinery is maintained at the branch location including preventative maintenance on all equipment
- Ensures trade in units are evaluated and pictures are in the R-Drive
- Oversees the proper use of the sales prep and quote forms provided by inside sales for selling equipment
- Ensures tracking of all JDC equipment that enters or leaves branch
- Monitors JDC vehicles for repairs and recommended replacement
- Provides or oversees the production of part/product quotes as required
- Reviews equipment availability report (DEA) for branch accuracy
- Confirms vehicle preparations and deliveries are coordinated with the salesperson and customer
- Maintains accuracy of all equipment in Baseplan
- Planning, organizing, administering, directing, and controlling parts distribution operations in order to assure efficient and profitable utilization of facilities, equipment and funds
- Manage counter operations, shipping/receiving, stock keeping, physical parts stock inventories, cycle counts and merchandising/presentation of showroom
- Review weekly stock orders and provide suggestions to any changes
- Create 5S organization within the parts department
- Create branch level KPI’s and set Metrics and review employee performance providing feedback and suggestions
- Work with Inspection and truck technicians on shop priorities, and follow up on parts on hand vs parts required
- Support rental tablet/Baseplan processing as needed, open service docs as needed
- Work with other branches as assigned
- Confirms customer satisfaction/quality control/customer follow-up is conducted
- Facilitates customer relations by addressing all customer concerns and mediating a solution between all parties involved
- Is capable of application solution selling or “consultative” selling of the full product line
- Assists with customer profile(s) and daily activities in CRM when necessary
- Meets or exceeds revenue and gross margin YOY targets (defined by the projection model)
- Assists in budgeting for the Branch department and reviews on a regular basis
- Meets monthly with supervisor and branch staff to discuss progress against targets and results
- Manages monthly equipment inventory process including timely reporting to corporate
- Maintains an acceptable labor utilization rate for the branch
- Evaluates cost saving measures related to facility and employee management
- Works with management to create an annual business plan
- Work and accept responsibility to search for, create and execute new and innovative approaches to improve the performance of JDC services and objectives
- Assist external and internal customers to serve their needs and take responsibility for continuously improving customer service
- Foster meaningful interaction among people through the exchange of information to produce understanding
- Continuously develop and use effective strategies and interpersonal styles to engage and guide others towards the accomplishment of identified objectives and goals in the best interest of the JDC and its customers
- Consistently works toward the common good of the organization and encourage others to do the same
- Conduct themselves at all times in a professionally appropriate and respectful manner
- Apply the proper safety/security practices according to established protocols, guidelines, and policies
- Proficiency with Microsoft computer software programs including Word, Excel, and Power Point
- Strong communication, interpersonal, and organizational skills
- Must have and maintain a motor vehicle license and be insurable by our insurance company standards
- Employee must be ready, willing and able to travel
- Ability to adapt to a constantly changing, heavy volume work environment
- Employee must obey the laws established in which the employee will travel or conduct business on behalf of JDC
- Ability to maintain a high level of confidentiality, use discretion, and exercise good judgment
Job Summary
Full Time
Wholesale
$112k-139k (estimate)
09/01/2023
05/21/2024
dohenycompany.com
TWINSBURG, OH
100 - 200
1973
DANIEL COLEY
<$5M
Wholesale
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About Jack Doheny
Jack Doheny Company is a trusted resource and partner committed to providing solutions to municipalities, the industrial cleaning, utility construction, gas and oil markets. Our Doheny FleetForce boasts the largest equipment line-up providing customers more options, more capabilities, and more versatility. With the largest in-stock selection of parts, tools, and accessories coast to coast, the Doheny PartsForce is accessible where and when you need it. Continual investment in our people, rigorous training, and certifications make our technical expertise second to none. That's Doheny Know-How.
The job skills required for Operations Manager include Customer Service, Planning, Presentation, Cost Control, Merchandising, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.
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