J.W. Cole is looking for an outstanding Brokerage Operations Specialist to join our team!

Benefits:

Paid Time Off as well as all stock market holidays off

health insurance

401k matching

bonus and profit sharing

The candidate will utilize their experience and training to open accounts, account transfers, process cashiering, and resolve complex issues, to support our 500 Financial Professionals at the Broker Dealer and Registered Investment Advisor (RIA) firm level. Experience working at or closely with a Clearing / Custodial Firm such as Fidelity, National Financial, IWS, Pershing, Schwab, TD Ameritrade, etc., extremely beneficial.

This person must exhibit a positive attitude, exceptional organization, resourcefulness, exceptional planning & follow-up, and highly effective Client-service skills in a fast-paced environment.

Responsibilities:

• The perfect candidate will have at least 2 years’ customer service experience
• Understand the complex document requirements for different types of accounts
• Process New Account Paperwork, Transfer of Assets (TOA’s) and cashiering requests
• Maintain account updates and ongoing requests by communicating with our Financial Professionals and our clearing firm
• Ability to independently resolve issues with our Financial Professional, Back-office internal clients, and Clearing Firm,
• Coach and train branch office personnel in account document requirements, system new account setup, and cashiering,
• Promote team cohesiveness, cooperation, and effectiveness.

Qualifications:

• Proficiency with Excel and working with spreadsheets
• Comfort working with electronic workflow and document processing (paperless)
• Comfortable answering and communicating over the phone and face-to-face with Financial Professionals, branch support staff, and our clearing firms
• Highly resourceful thinking and problem solving
• Ability to multi-task and work in a fast-paced environment with frequent interruptions

Education, Training and Travel

• Associates or Bachelor’s degree, or combination of education and experience preferred
• Series 7 license not required, but preferred
• Firm will sponsor the right candidate to obtain their securities license if determined to be beneficial for their career path

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Experience:

• Customer service: 2 years (Preferred)
• Financial services: 1 year (Preferred)

License/Certification:

• Series 7 (Preferred)

Ability to Relocate:

• Tampa, FL 33634: Relocate before starting work (Required)

Work Location: In person