Adams Automotive is the #1 Automotive repair shop in the country, renowned for providing world-class service. With a monthly sales turnover exceeding $1 million, we pride ourselves on delivering unparalleled automotive solutions coupled with a premium customer experience. Our customer-centric approach extends beyond mere repairs; we offer a concierge-style service, ensuring every customer feels valued and attended to from the moment they arrive until they drive away satisfied.

Position Overview: As a Customer Service Representative at Adams Automotive, you will be the face of our renowned service, embodying our commitment to excellence and ensuring every customer receives a personalized and memorable experience. From greeting customers with a warm welcome to guiding them through our state-of-the-art facilities, your role will be pivotal in upholding our reputation for world-class service.

Key Responsibilities:

1. Customer Reception:

   • Welcome customers with a friendly demeanor upon arrival at the shop.
   • Provide assistance with parking and opening doors to ensure a seamless entry experience.

2. Concierge Service:

   • Act as a concierge, attending to customers' needs and inquiries promptly and courteously.
   • Offer assistance with scheduling appointments, arranging transportation, and providing information on services offered.

3. Vehicle Check-In:

   • Facilitate the check-in process by documenting pertinent information about the customer's vehicle.
   • Take photographs of the vehicle to accurately record its condition and assist in the repair process.

4. Shop Tour:

   • Offer guided tours of our cutting-edge repair facilities, highlighting our advanced equipment and skilled technicians.
   • Educate customers on our repair process and reassure them of the quality of service they can expect.

5. Sales Support:

   • Assist in closing out sales transactions, ensuring accuracy and efficiency in processing payments and invoices.
   • Upsell additional services or products as appropriate, based on customer needs and preferences.

6. Customer Follow-Up:

   • Maintain communication with customers throughout the repair process, providing updates on the status of their vehicles.
   • Follow up with customers post-service to ensure satisfaction and address any concerns or feedback.

Qualifications: