Job Duties

• Oversee management of assigned properties; direct operational activities including maintenance, security, marketing, landscaping. 
• Develop operating income/expense budgets and capital budgets in line with the owner’s strategic direction and objectives. Operate properties within approved budget parameters.
• Administer leases, with an understanding of lease clauses, rent charges and tenant/landlord obligations.
• Manage tenant relations, coordinate requests for repairs and maintenance and address other tenant concerns. Ensure rent is collected or payment issues are addressed in a timely manner. 
• Coordinate with asset management and accounting to manage real estate assets consistent with owner’s strategy and goals.
• Interface with leasing representatives and brokers to ensure spaces are in lease-ready condition; Coordinate/provide information on vacant suites and assist with other property-related requests.
• Engage contractors, contract for services, supervise work, and approve invoices for all goods/services required to maintain the properties.
• Bid work for capital expenditures including tenant build outs when necessary; keep accurate records of current building conditions including roof, HVAC, utilities, and special circumstances.
• Maintain complete, organized and accurate property records.
• Review and approve Tenant CAM estimates and reconciliations and oversee associated tenant communications.
• Interface with legal representatives as necessary for tenant account delinquencies, lease defaults, and other legal disputes, as appropriate.
• Recommend and implement programs to improve or optimize operational and financial performance. Find opportunities to generate additional revenue or reduce operating expenses.
• Interface with the city or community as necessary.
• Develop a network of emergency services to be available for 24 hour/weekend coverage, as required.
• Provide monthly reports to ownership including operating narratives, variance reports, accounts receivable explanations and tenant issues.
• Demonstrate a positive, professional, and customer service-oriented attitude with coworkers, tenants, clients, and the public.
• Participate in lease negotiations with the Leasing Team if appropriate.
• Oversee Tenant Improvement Projects for assigned properties.
  Technical/Professional Knowledge  (Knowledge/Skills, Education, and Experience)

• Strong oral and written communication skills; ability to actively listen, give clear direction and respond to inquiries. 
• Demonstrated comprehension, understanding and application of commercial property management principles including leases, contracts and building services. Ability to read and interpret leases and contracts.
• Demonstrated comprehension and understanding of accounting principles, budgeting and reconciliation process and financial reporting. Ability to read and interpret numerical information, create property budgets, report on operating performance and budget variances, and work on operating expense reconciliations (Retail experience preferred). Customer service experience required in at least one of the following areas / industries: property management, hospitality, retail.
• Strong problem solving and critical thinking skills.
• Project management skills including planning, organizing, and coordinating tasks. 
• Ability to negotiate and resolve conflicts. 
• Proficient with Microsoft Office products (Word/Excel/Outlook) and experience using accounting and budgeting software (Yardi preferred).
• Bachelor’s degree preferred. 
• Colorado Real Estate License required.
• Minimum 5-7 years of experience in commercial property management.

Work Environment

The Real Estate Manager works in a professional office environment and interfaces with external/internal customers, building engineers, vendors, contractors, tenants, and public agency staff on a regular basis. Work hours are usually scheduled from Monday through Friday from 8:00 a.m. – 5:00 p.m. However, the Real Estate Manager should be flexible with availability depending on the needs of the department and tenants. The Real Estate Manager will maintain professionalism at all times. 

Job Summary