Responsibilities:

• Respond to customers via phone and email in a professional and efficient manner.
• Send out product information and educate customers on our product range.
• Offer a variety of product-related solutions to clients.
• Create quotes and estimates, both in our ERP computer system and in our Gmail system.
• Determine freight costs.
• Accept and process incoming purchase orders.
• Miscellaneous administrative tasks.
• Identify potential customer needs/opportunities to grow our business.

Experience/Skills:

• Previous customer service/sales experience.
• Prior experience running/managing a business a plus.
• Excellent communication skills, both verbal and written.
• Ability to manage relationships and expectations on various levels.
• Excellent interpersonal skills (approachable, positive, motivated, go-getter attitude).
• Desire to provide exceptional customer service.
• Ability to sell and cross sell.
• Ability to multitask and prioritize.
• Strong computer skills, including Microsoft Word and Excel, Gmail, Goldmine and Trendex.
• Strong ability to deal with people, both internal co-workers and external customers.
• Fast learner, detail-oriented and organized.
• Willing to take direction.
• Ability to be both flexible and accommodating in your approach.
• Strong time management skills.

Qualifications: HS Diploma or equivalent

Pay Range: Competitive pay based on experience; includes benefits

Hours: Monday-Friday, 8:00am-4:30pm

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person