Join us at IVX Health and help make an impact on our patients' lives from the start of their patient journey! We are seeking a Front Desk Coordinator to support our continued growth in our Naples, Fort Myers and Estero clinics! The ideal candidate has healthcare experience, is tech savvy, self-motivated, and learns quickly! We are looking for someone that is available full time hours and is able to commute around our two clinics.

ABOUT THE ROLE
Our Front Desk Coordinators are patient-facing customer service advocates who are primarily responsible for patient reception and scheduling. This role is the face of IVX Health, alongside our clinical teams, who ensure patients have an excellent experience before, during, and after their care.

ROLES AND RESPONSIBILITIES

• Greeting and checking-in patients as they arrive to our centers
• Verifies patient insurance information upon check-in
• Copies insurance cards and driver’s license for all new patients
• Collects patient paperwork and enters patient information into systems, ensuring patient information is accurate and up-to-date
• Schedule, reschedule, and follow-up with patients for necessary appointments via phone, text, and email
• Manages patient cancellations
• Answer calls within the center and market as appropriate
• General center support i.e. light cleaning, supply ordering/stocking, etc.
• Receiving packages and mail as appropriate

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance plans. Plans include prescription drug coverage as well as telemedicine services
• Additional coverage options for supplemental health protection plans including Accident, Critical Illness, and Hospital Indemnity,
• Life and AD&D Insurance
• Dependent Care Flexible Spending Account
• Voluntary Short-Term and Long-Term Disability Coverage
• Fertility Healthcare and Family Building Benefits through Carrot
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with company-match
• Education assistance (Tuition reimbursement, Certification support)
• Charitable Giving Match and Volunteer PTO Program
• Flexible work schedule that promotes a positive work-life balance
• Employee Referral Bonus Program

ESSENTIAL COMPETENCIES

• Strong proficiency utilizing EHRs, Practice Management platforms and other software programs
• Multitasking and time-management skills, with the ability to prioritize tasks
• Ability to learn basic medical terminology
• Ability to learn, read, and review insurance plan information and knowledge of insurance portals
• Excellent customer service skills
• Proactive and optimistic
• Enjoy creating a friendly atmosphere
• Good at coordinating with others to meet collective goals
• Team player with ability to work in a fast-pasted environment
• Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)

REQUIRED EDUCATION & EXPERIENCE

• High School Diploma or GED
• 2-3 years of related experience in a medical office setting preferred
• 1-2 years using EMRs and/or practice management systems
• Individuals who have found success in this role have had previous experience in healthcare pre-authorization / pre-certification

EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Adoption assistance
• Continuing education credits
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Schedule:

• Monday to Friday
• Rotating weekends

Application Question(s):

• How many years' experience do you have in customer service?
• How many years' do you have in healthcare?
• Are you flexible to rotate between the Naples, Estero and Fort Myers clinics?

Willingness to travel:

• 25% (Required)

Work Location: In person