Front Desk Coordinator

Front Desk Coordinator

At Jaffe Sports Medicine (JSM), we believe our team members are at the heart of our organization. 

The Front Office Coordinator is on the front line of our practices. They are our ambassadors and are pivotal in initiating the best possible patient experience. They are responsible for overall front desk activities including management of the reception area and meeting areas, customer service, phones, mail, and office supplies. This position trains, supervises, and schedules administrative volunteers, coordinates front office coverage, and assists on projects and any additional administrative support necessary for the practice.

Job Duties

• Provides exceptional customer service in person and on the phone to patients, families, staff, vendors, and the community. 
• Responsible for scheduling new patient appointments
• Oversees the reception area to ensure effective telephone and mail communications both internally and externally to maintain professional image
• Coordinates and assist with the Executive Assistant overall activities for the front office:
  • New hire onboarding and training
  • Scheduling
  • Supervision of front desk volunteers and staff coverage, including Maintains the ‘on-call’ list and assists patients daily
  • Maintains Front Office Manual, updating all forms, manuals, and charting. Oversee office supplies and repairs: organizing, maintaining, and communicating needs on weekly basis to Executive Assistant
• Provides Administrative Support involving scheduling practice meetings, room set up and clean up for meetings and groups. Coordinates the maintenance and alteration of office areas and equipment as well as layout, arrangement, and housekeeping of office facilities in conjunction with Executive Assistant and Director of Facilities

Education and Experience

• High School graduate/GED required; college degree preferred.
• Two (2) years of experience managing an office; medical office experience preferred
• Two (2) years of supervisory experience, exemplary customer service, and organizational skills required
• Knowledge of HIPPA and client confidentiality laws
• A valid driver's license and evidence of insurance coverage

Partnercare is an equal opportunity employer, dedicated to creating a workplace that is free of harassment and discrimination. We base our employment decisions on business needs, job requirements, and qualifications — that's all. We do not discriminate based on race, gender, religion, health, personal beliefs, age, family or parental status, or any other status. We don't tolerate any kind of discrimination or bias, and we are looking for teammates who feel the same way.

Partnercare does not accept unsolicited submissions from third parties.