Description

Key Responsibilities

• Manage IT systems within the framework of managed services and service level agreements
• Ensure timely and effective resolution of client issues and requests
• Perform root-cause analysis and advanced technical troubleshooting
• Tracking support team metrics and making recommendations as necessary
• Timely client engagement and vendor management

• Provide technical mentorship and guidance to team members
• Foster a collaborative and learning-oriented team culture
• Conduct real-time knowledge-sharing and training to assist with service issues

• Work closely with team members to optimize IT systems for performance and efficiency
• Identify opportunities for process improvements, business security and implement best practices
• Produce and maintain detailed technical and training documentation
• Remaining current on industry trends and emerging technologies

• Bachelor’s Degree, in IT/Business related field preferred, or equivalent experience
• 5 years supporting current Windows server technologies, enterprise email systems, network infrastructure, and line-of-business applications. Specifics include:
  • Detailed knowledge of current supported Microsoft Windows Server Operating Systems
  • Management of Microsoft Azure, Office365 and Exchange Server
  • Management of core network domain services, such as Active Directory, Group Policy, DNS, and DHCP
  • Management of Firewall, Switch and Wireless Access Points (i.e. Fortinet, SonicWall, Cisco Meraki, and HP/Aruba)
  • Experience with Citrix XenApp/XenDesktop, Microsoft Windows RDS environments or other VDI technologies is preferred
  • Experience with multi-site LAN/WAN connectivity (i.e. VPN, MPLS, SD-WAN, and dynamic and static routing)
  • Experience with current virtualization technologies (i.e. VMWare, Hyper-V and SAN Storage Management)
  • Experience with enterprise backup and recovery solutions (i.e. StorageCraft and Veeam)
• Ability to maintain composure and deliver successful resolutions to high-impact service scenarios

• Paid Time Off benefits - 3 weeks for your first year, 4 weeks on your second year
• Comprehensive benefits package which includes paid life insurance and paid long term disability.
• 4% match on your 401K
• WFH flexibility with a focus on work/life balance
• Paid maternity, paternity and foster leave
• Quarterly employee/family outings
• Career path road mapping
• $200 to spend in our iVenture Company Store on your yearly anniversary with us!
• Major emphasis on culture, team building and recognition.
• Open communication throughout the company and transparency on company initiatives.
• Mileage reimbursement
• On-going training on current technologies, paid certifications and training days
• iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values.

• Valid driver’s license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed.
• Applicant selected will be subject to a criminal, employment, credit and motor vehicle background check

About iVenture Solutions

• Expertise: Our people have the experience and knowledge to deliver solutions proactively, committed to solving client issues and establishing trust.
• Execution: Supporting and empowering clients, deeply committed to robust service standards.
• Experience: Integrity guides our people, resulting in satisfied clients who appreciate the difference we make.