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ITW (NYSE: ITW) is a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $16.1 billion in 2023. The company’s seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highly innovative, customer-focused solutions are required. ITW’s approximately 46,000 dedicated colleagues around the world thrive in the company’s decentralized and entrepreneurial culture.
Hi-Cone, a division of ITW, is a leading global supplier of ring carrier multi-packaging systems for the Alcohol & Non-Alcoholic Ready to Drink (NARTD) beverage markets, providing sustainable secondary packaging solutions to major Consumer Packaged Goods (CPG) companies.
If you work for us, here is a very short list of what you can expect from us:
The Customer Service Manager is based on-site at Hi-Cone’s Itasca Division headquarters. This person is responsible for strategic leadership and tactical coordination for the US customer service team.
The Customer Service Manager has an important role for both external customers and internal operations and is tasked with leading “best in class” customer service while ensuring we meet all CFMs (Customer Facing Metrics).
The Customer Service Manager is proficient in key areas of supply chain management including order management, working with supply chain and operations to ensure we have sufficient inventory/MRD (Market Rate of Demand) levels, meeting customer lead times and proactively resolving any gaps. A skilled leader capable of providing direction to the customer service team consistent with the company’s values, ensuring team compliance with all standard work practices and processes. The Customer Service Manager promotes an environment dedicated to exceeding customer expectations while at the same time fully aligned with the business, financial and operational objectives of the company.
Position Responsibilities
Customer Intimacy
Functional Leadership
People Leadership
Process Leadership
Experience & Education Requirements
Preferred Experience
ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Full Time
Durable Manufacturing
$93k-120k (estimate)
05/03/2024
07/01/2024
allencoding.com
EGHAM, ENGLAND
1,000 - 3,000
Private
STEPHEN JAMES ROWELL
$1B - $3B
Durable Manufacturing
The job skills required for Customer Service Manager include Customer Service, Leadership, Customer Satisfaction, Problem Solving, Presentation, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.