Customer Service Representative (full-time/part-time) plays a significant role at Roadside Protect. You will be helping customers solve various roadside problems, which could considerably impact their personal or professional lives. Therefore, your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them.

Since Roadside Protect was founded in 2002, RP has managed more than 2,000,000 dispatches. Our key mission is to deliver a better service when it matters the most - the critical minutes when people are stranded on the road and in need of help.

Salary: Starting at $17.00/h! Company-paid benefits included.

Training:
Our in-office training focuses on working with systems and applications, learning about processes and services, and taking calls. The training classes are scheduled to run for two weeks (M-F) (day classes). There is an option of weekend training classes (two weekends).

Office Perks:

• Fun Work Environment
• Conveniently Located with Easy Highway Access
• Onsite Gym
• Spacious Lunchroom
• Massage Chairs
• Newly renovated Building

Responsibilities:

• As our Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types including, but not limited to: repair approval & reimbursement, rental requests, insurance claim requests, trip interruption, passenger transport, and claims administration calls, etc..
• Every day, you will obtain the situational information to be able to proceed with the service request, while utilizing our provided tools (internal & external systems, applications), and following our Standard Operating Procedures.

Requirements:

To thrive, you must exhibit empathy for customers who need emergency assistance, be accurate and pay attention to details to be able to recognize the differences in clients’ coverages, be Internet savvy and understand nowadays Internet concepts to apply them when assisting customers, and be a person who is keen on solving problems and taking ownership of his/her work product.

If you enjoy a fast-paced environment, a fun atmosphere, helping people and company that you can make a difference in, you are in the right place!

Roadside Protect provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Why join us?
Since Dean Raschke founded Roadside Protect in 2002, RP has managed more than 2,000,000 dispatches and served clients in several different markets. At a time when most roadside assistance companies (also called motor clubs) were outsourcing their call centers to save on cost, Roadside Protect was founded with the mission to deliver a better service when it matters the most - the critical minutes when people are stranded on the road and in need of help.

Since 2019 the corporate call center has grown without looking back. A handful of agents quickly turned into 20, 30, and now close to 100 agents in only 3 years! In February 2021, RP moved into its current corporate headquarters at 1000 W Irving Park in Itasca. There have been numerous renovations since the initial move-in: massage chairs, fountains, landscaping, pergolas, and much more being installed to provide a great work environment. Most recently, a Workforce Management office has been set up with a total of 12 screens to monitor stats, activity, and security in the office.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Expected hours: No less than 16 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• Under 1 year

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person
• Office

Application Question(s):

• What hours (full-time/part-time) are you looking for?

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Itasca, IL 60143 (Required)

Work Location: In person