Irvey's Ice Cream Co. in Knoxville, TN is looking for one general manager to join our 15 person strong team. We are located on 2201 Kerns Rising Way. Our ideal candidate is attentive, motivated, and reliable.

Role Requirements:

• Active in restaurant operations 40-45 hours per week
• Maintain communications link to Kern’s facility management team
• Fully knowledgeable of all restaurant policies, processes, protocols and technology
• Stay current on local events and happenings (impact on the restaurant)

Role Overview:

The GM is directly responsible for the overall success (meeting/exceeding KPI’s) of his/her restaurant, this includes establishing and growing a culture that supports/promotes employee success, guest friendly/focused environment, ethical and honest treatment of all constituents (employees, guests, business partners, etc.) and maintaining good community relations and involvement.

Role Responsibilities:

· Financial Management

o P&L management (labor / sales forecasting)

o Prime cost (Food, Labor) control

o Cash management (banking) – controls, deposits, counts, petty cash

· Operations

o Ensure guest ready restaurant

o Use / train team to SOP’s and checklists

o Ensure recipe integrity, food quality, order accuracy and ticket times

· Guest Satisfaction/Loyalty

o Handle guest situations 

o Ensure guest friendly environment

· Supply Chain

o Inventory (process, counts)

o Ordering

· People

o Staffing – Interviewing - Selection

o Team development 

o Ensure training reqs are met

o Provide coaching and development opportunities team

o Conduct team communications 

· Risk (Safety & Security)

o Ensure proper use of equipment

o Ensure ServSafe guidelines are followed

o Ensure cleanliness standards are maintained

· Admin

o Ensure EE’s clock in and out properly

o Develop and communicate schedules

o POS expert / technology expert –

o Maintain accurate information