22 Desktop Support L1 Jobs in Boston, MA
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Iron Systems is Hiring a Desktop Support L1 Near Boston, MA
- Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices.
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Good Knowledge / handon on supporting VDI 1st level Troubleshooting
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and Asset Management – Depot Operations
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
- Prefer 3-5 years IT experience, including technical training
- Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts (e.g., TCP IP, Windows Networking, Ethernet)
- Networked printer experience (queue creation, server maintenance, etc.)
- Experience in using PC-based word processing, presentation, and e-mail software preferred
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP and or A Certifications
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Able to lift up to 50 pounds
- Valid driver’s license
Job Summary
Full Time
Wholesale
$54k-67k (estimate)
02/03/2024
04/22/2024
ironsystems.com
FREMONT, CA
50 - 100
1996
Private
BILLY BATH
$10M - $50M
Wholesale
Related Companies
About Iron Systems
Iron Systems develops and supplies computer hardware and embedded systems.
The job skills required for Desktop Support L1 include Troubleshooting, Help Desk, Customer Service, Networking, Microsoft Office, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support L1. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support L1. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support L1 positions, which can be used as a reference in future career path planning. As a Desktop Support L1, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support L1. You can explore the career advancement for a Desktop Support L1 below and select your interested title to get hiring information.
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