16 Technical Support Agent (FT) Jobs in Charlotte, NC
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iQor is Hiring a Technical Support Agent (FT) Near Charlotte, NC
- Onboarding Hire Date: October 16, 2022
- Answer inbound calls and greet customers with energy and enthusiasm.
- Assist callers with mobile device. Troubleshooting devices.
- Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take true ownership of customer needs and issues.
- Communicate and follow instructions for one call customer resolution.
- Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
- Take an active role in educating customers about our clients products and services.
- 100% Work in Office Position
- Must have own work device. Laptop/Desktop required. Mac Apple/Chromebook not permitted
- Training and production is remote- Sun-Thursday, 10am-7pm
- Training Start Date: October 23, 2022
- 1 years of customer service experience required.
- Must have at least 1 year of technical support experience with mobile phones.
- HS Diploma or GED/equivalent.
- Computer literacy and typing skills of 25 words per minute.
- Self-motivated and able to adapt and comprehend changes in business processes or procedures.
Job Summary
Full Time
IT Outsourcing & Consulting
09/25/2022
10/06/2022
iqor.com
NORTH CHARLESTON, SC
15,000 - 50,000
1998
AARON MATTIX
$500M - $1B
IT Outsourcing & Consulting
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About iQor
iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in nine countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services. Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes... for our partners across the customer and product life cycles. For more information, please visit us at www.iqor.com or follow us at www.twitter.com/iqor.
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The job skills required for Technical Support Agent (FT) include Technical Support, Troubleshooting, Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Agent (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Agent (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Agent (FT) positions, which can be used as a reference in future career path planning. As a Technical Support Agent (FT), it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Agent (FT). You can explore the career advancement for a Technical Support Agent (FT) below and select your interested title to get hiring information.
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