Iowa Orthopedic Center is seeking a Patient Experience Specialist to join our team. Our Patient Experience Specialist explores a variety of tasks for ease of check-in and check-out experiences and ensures the front office space is welcoming to onsite guests. Our front desk team filters communication throughout the entire clinic working closely with other departments. Iowa Ortho is looking for an approachable individual who enjoys having a positive impact on overall patient experience. Iowa Ortho would not be a center of excellence without a friendly, efficient, and collaborative front desk team. If you enjoy helping others, orchestrating a smooth clinic workflow, and creating a seamless patient experience, this position could be right for you!

Why Choose Iowa Ortho:

• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Benefit from opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare!

Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

To be successful in this position, you must have access to reliable transportation to travel between our seven clinics locations, as staffing is needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Open the reception area in a timely manner and monitor lobby activities taking action as needed.
• Welcome on-site visitors, determines nature of business and announce visitors to appropriate personnel.
• Answer telephone, schedule appointments in computer, greet and direct patients, salespeople and visitors.
• Accept changes to the front desk procedure with an open mind and a positive attitude.
• Prepare patient charts for clinics by reviewing for any updates as needed.
• Review Add-On Appointment Report and prepare Clinic Charts as needed.
• Assist patients with all technology required to check in or update their personal information.
• Enter and update information in NextGen from documentation as required.
• Check-In patients in by updating demographic and insurance information in computer, collecting co-pays and Account Balances.
• Coordinate payment arrangements by helping the patient contact the Financial Counselor.
• Screen MRI patients as needed.
• Check-Out Patients by collecting co-pays, processing In-House Physician Orders and scheduling follow up appointments and internal referrals as needed.
• Balance Daily Clinic Receipts with NextGen Batch Report.
• Perform front office duties efficiently and correctly, and assist with other duties as assigned.

EDUCATION AND EXPERIENCE:

• Basic understanding of health insurance necessary
• Prior experience in a medical office is preferred
• Ability to add, subtract, multiple and figure percentages on a calculator
• Respond to requests from other departments in a timely, positive and pleasant manner
• Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion
• Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale
• Demonstrate willingness to accept new responsibilities
• Excellent communication skills

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to add, subtract, multiple and figure percentages on a calculator
• Respond to requests from other departments in a timely, positive and pleasant manner
• Demonstrates the ability to make decisions, take appropriate action and follow tasks through to conclusion
• Recognize and analyze the implications of new situations and develop workable solutions in order to maintain productivity and morale
• Demonstrate willingness to accept new responsibilities
• Excellent communication skills

WORKING CONDITION AND CRITICAL PHYSICAL DEMANDS:

• The ability to speak articulately and spell correctly
• The ability to stand and/or walk up to eight hours a day
• Lift up to 25 pounds, bend, stoop, twist
• Ability to push wheelchair patients to and from the lobby area
• Fingering skills required in use of computer terminal up to eight hours a day
• Use of hands and fingers required for typing
• Ability to see in order to recognize patient needs
• Talking and listening abilities to give clear instructions and communications to patients
• Ability to coordinate staff during a patient care emergency in the lobby