Description

Iowa Orthopedic Center is seeking a Patient Account Specialist to join our team. As a Patient Account Specialist, you will play a crucial role in our billing team, ensuring the efficient monitoring of Accounts Receivable, resolving rejections and denials, and working closely with patients to ensure timely payment receipt. Our full-time position is Monday through Friday, with clinic hours. After completing the training period, this position offers a hybrid work arrangement, but it's essential that you reside within a 2-hour radius of the Des Moines metro area. This role offers a dynamic and team-oriented environment focused on mutual support and the improvement of patient outcomes.

Why Choose Iowa Ortho:

• Center of Excellence: Physician-owned orthopedic clinic and surgery center dedicated to providing exceptional medical care to the people of central Iowa. Discover why Iowa Ortho is a recognized center of excellence in orthopedic care.
• Cutting-Edge Environment: Work in a state-of-the-art facility that embraces the latest advancements in medical technology.
• Team Atmosphere: Join a collaborative team that supports one another and is committed to enhancing patient care.
• Professional Growth: Benefit from opportunities for career advancement and continuous learning.

Join our team and be a part of our commitment to delivering gold-standard healthcare! 

*Please note our first point of contact may be by email. Please check your spam folder, as unknown senders sometimes wind up in spam or junk.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for assigned insurance payer claim follow-up
• Denial worklog appeals and adjustments
• Take patient phone calls regarding balances
• Submit refunds to patients and insurance
• Answer insurance questions from other departments
• Maintain insurance reference sheets
• Assist in typing and updating procedures for the department
• Work Clearinghouse rejections
• Carry out special projects and duties as assigned

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent communication skills
• Basic computer skills; Microsoft Office Suite (Excel, outlook, word, etc) 
• Customer Service Skills by phone and in person
• Knowledge of daily, monthly, yearly process of the insurance patient account representative position 
• Knowledge of CPT/ ICD-9/ HCPC with regards to auditing accounts for correct reimbursement
• Ability to utilize web tools, fee schedules, and Tiger files to work accounts efficiently and timely

EDUCATION AND EXPERIENCE:

• High school diploma with four years of accounts receivable/insurance experience – or – 
• Associates Degree in Business or Insurance with two years of medical billing and/or insurance experience, preferred
• Possession of the ability to maintain composure when confronted with fast paced and stressful situations 
• Knowledge of medical records and practice management computer systems (Currently: NextGen)