Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Responsibilities: - Greet guests in a friendly and professional manner, providing a warm welcome upon arrival - Check guests in and out of the hotel, ensuring accurate and efficient processing of reservations - Answer phone calls and respond to guest inquiries, providing information about hotel amenities, services, and local attractions - Handle guest requests and resolve any issues or complaints promptly and courteously - Assist with concierge services such as booking reservations for dining, transportation, and entertainment - Maintain accurate records of guest interactions, transactions, and room availability - Collaborate with other hotel departments to ensure seamless guest experiences - Perform night audit duties as required, including reconciling daily transactions and preparing reports Requirements: - Previous experience in hotel management or front desk operations is preferred - Strong customer service skills with a friendly and approachable demeanor - Excellent verbal and written communication skills - Multilingual abilities are a plus - Proficient in using phone systems and other office equipment - Ability to handle cash transactions accurately and responsibly - Knowledge of night audit procedures is an asset - Familiarity with hospitality industry standards and practices - High school diploma or equivalent required; additional education in hospitality management is a plus Join our team as a Front Desk Agent and enjoy the following benefits: - Competitive pay based on experience - Opportunities for career advancement within the hospitality industry - Training and development programs to enhance your skills - Employee discounts on hotel stays and other services If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Front Desk Agent!

Job Types: Full-time, Part-time, Temporary

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Des Moines, IA 50309: Relocate before starting work (Required)

Work Location: In person