**Customer Service Representative - PM**

CAROUSEL_PARAGRAPH

* Pasadena, California

* Operations - Field

* R263

** Share Job**

* Create and maintain a high service, customer-focused environment

* Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner

* Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care

* Accept rent payments and forward to Assistant Portfolio Manager

* Completes resident welcome calls and emails and creates smart home accounts

* Processes HAP applications and assist with communication to Housing Authority

* Perform outbound delinquency calls to residents for rent collections

* Assist in managing resident responsible HOA Violations

* Maintain awareness of ongoing expectations and changes that occur

* Monitor and work thru all action items on the CSR-PM dashboard in Salesforce

* Perform other duties as assigned

* High school or GED

* Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience

* Previous experience using property management software

* Ability to work well under pressure and handle escalated calls with a calm demeanor

* Possess strong communication and problem-solving skills

* Intermediate proficiency in MS Word, Excel, Outlook and Adobe

* Excellent organizational skills

* Strong communication skills, both verbal and written

* Ability to write clear and concise correspondence

* Work collaboratively with team members

* Must maintain professional appearance.

* Ability to be at work on a regular and consistent basis; Overtime may be required for this position.

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to re ac h ing, stoo p i n g, standing, and walking . This position requires the ability to talk, h e ar , co mp are , co m put e , co mp il e , co p y, an a l yze , co or d in a t e , sy n t h e s i z e , n e g o t i at e an d co mmun i cate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Invitation Homes is committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Invitation Homes strictly prohibits all discrimination on the basis of race, color, age, national origin, ancestry, ethnicity, religion (including religious dress and grooming practices), disability, marital or familial status, genetic information, military or veteran status, medical condition (including cancer or a record or history of cancer), sex (including, pregnancy, childbirth, breastfeeding or related medical condition), sexual orientation, gender identity or expression, request for leave, or any other status or classification protected by applicable federal, state, and/or local laws. This commitment to EEO extends to all areas of employment actions, including but not limited to recruiting, hiring, training, evaluation, promotion, compensation, benefits, termination, participation in company activities, programs, or events, or any other terms or conditions of employment.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and advantages of employment. Please contact humanresources@invitationhomes.com to request accommodation.

Applicants are protected from retaliation for filing a complaint or assisting in the investigation of a complain under this policy. Any questions concerning this policy or complaints about conduct prohibited by this policy should be forwarded to the Ethics Hotline at 877-231-3984 or www.reportlineweb.com/invitationhomes.