Job Title: Dispatcher (Commercial HVAC and Plumbing)

Company Overview:

Interstate AC is a reputable provider of commercial HVAC and plumbing services, dedicated to delivering high-quality solutions and exceptional customer service. With a focus on professionalism, reliability, and efficiency, we pride ourselves on exceeding our clients' expectations. As we continue to grow, we are seeking a skilled and experienced Dispatcher to join our team and help coordinate our service operations.

Position Overview:

We are looking for a Customer Service/Dispatcher with expertise in the commercial HVAC and plumbing industry to play a key role in our service team. The ideal candidate will have strong organizational skills, excellent communication abilities, and a customer-centric mindset. Experience with Service Titan software is highly preferred, as it serves as the backbone of our dispatch operations and service management.

Responsibilities:

• Receive incoming service requests from customers and internal stakeholders, accurately documenting details of each request in the Service Titan system.
• Coordinate with service technicians to schedule appointments and dispatch them to customer locations in a timely manner, optimizing route efficiency and minimizing downtime.
• Monitor technician schedules and workload throughout the day, adjusting assignments as needed to accommodate urgent requests and changes in priority.
• Communicate effectively with customers to provide updates on technician arrival times, service delays, and any other relevant information.
• Liaise with the customer service team to ensure clear communication and alignment on customer expectations and service requirements.
• Utilize Service Titan software to track service calls, update job statuses, and maintain accurate records of service activities.
• Address scheduling conflicts and coordinate with dispatch team members to find solutions and minimize disruptions to service delivery.
• Collaborate with other departments, including sales, operations, and customer service, to ensure seamless coordination and execution of service activities.
• Monitor inventory levels of parts and supplies, and coordinate with the purchasing department to ensure timely replenishment.
• Identify opportunities for process improvements and efficiency enhancements within the dispatch function, and work with management to implement changes as needed.

Qualifications:

• High school diploma or equivalent required; additional education or training in a related field preferred.
• Minimum of 1 years of experience in a dispatch or scheduling role, preferably in the commercial HVAC and plumbing industry.
• Proficiency in using Service Titan or similar field service management software is highly preferred.
• Strong organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple priorities simultaneously.
• Excellent communication skills, both verbal and written, with the ability to effectively interact with customers, technicians, and colleagues.
• Ability to remain calm under pressure and make quick, informed decisions in a fast-paced environment.
• Knowledge of commercial HVAC and plumbing systems and terminology is a plus.
• Strong problem-solving abilities and a proactive approach to addressing challenges.
• Ability to work independently as well as part of a team, with a collaborative and solutions-oriented mindset.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

Benefits:

• Competitive salary
• Health insurance benefits
• Retirement savings plan
• Paid time off
• Opportunities for advancement and professional development

Join our team and be part of a company that values excellence, teamwork, and customer satisfaction. If you have the skills and experience to excel in this role, we want to hear from you! Apply now by submitting your resume and cover letter.

Interstate AC Service is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated fairly, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected characteristic. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We strive to create a diverse and inclusive workplace where everyone feels valued, respected, and supported. We encourage qualified individuals from all backgrounds to apply for employment opportunities within our company.

Interstate AC Service is committed to promoting diversity, equity, and inclusion and fostering a culture where all employees can thrive.