Title: Account Manager Reports to: Sales Manager Department:Sales

Grade: Manager

Location: Glastonbury, CT. USA

  *Base Salary Listed does not include potential Bonus Earnings

Position Overview

Reporting to the Sales Manager, the Account Manager maintainsand expands

relationships with strategically important customers. Theindividual is primarily responsible for achieving sales quota and assigned strategicaccount objectives. The Account Manager represents the entire range of company productsand services to assigned customers, while leading the customer account planningcycle and ensuring assigned customers’ needs and expectations are met by the company.

The individual will act as the primary liaison and solutionsconsultant between iTi and its potential and existing customers. The Account Managerdevelops and maintains quality relationships that enable aggressive growth. Utilizinginnovative thinking, passion for customer service, relationship building skills,and is also responsible for identifying and leading customers smoothly through thesolutions cycle to a successful close.

The Account Manager is responsible for ensuring professionalethics are never compromised and comply with company and regulatory policies andprocedures. The individual should always act with the highest degree of honestyand integrity. Models and acts in accordance with iTi’s mission, vision and corevalues.

The following key accountabilities ensure the critical successof this position:

50% Responsible for achieving sales targets and strategic accountobjectives for assigned customers.

·Leading the customer account planning cycle and ensuringassigned customers’ needs and

·expectations are met by the company.

·Meets assigned targets for profitable sales volumeand strategic objectives in assigned accounts.

·Establish and maintain a strong ongoing customerrelationship across all levels of influence ensuring the customer sees the AccountManager as a valued resource and strategic partner.

·Coordinates the involvement of company personnel,including support, service, operations and

·management resources, in order to meet account performanceobjectives and customers’ expectations.

·Proactively leads a joint company-strategic accountplanning process that develops mutual performance objectives, financial targets,and critical milestones for one to three-year period.

·Proactively assesses, clarifies, and validates customerneeds on an ongoing basis.

·Leads solution development efforts that best addresscustomer needs, while coordinating the involvement of all necessary company personnel.