Department: IT
Reports to: IT Manager
Direct Reports: None
SUMMARY:
Responsible for ordering, setting-up, and maintaining company computers, e-mail, network, servers, and provides technical assistance and training to system users. Provide outstanding IT Support, including handholding, to our home office and hotel users for their daily technology needs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Prepare desktop and laptop computers for properties nationwide.
• Administer Office 365/Exchange Server, including account creation, e-mail policies, Office 365 groups, and troubleshooting end-user issuers.
• Manage Azure Active Directory user accounts and user access to company resources on Intranet site (SharePoint Online).
• Remotely interface with property staff using tools like LogMeIn and/or third-party technicians to provide technical assistance and problem resolution.
• Provide telephone tech support for various end-user technical issues and remote assistance.
• Previous PCI Compliance or network security training will be considered a plus.
• Ability to troubleshoot minor modem/router/firewall, IP, DNS, and DHCP issues
• Provide technical assistance and computer training to groups of associates or one-on-one to system users.
• Be comfortable in a Cloud based, cloud first environment. Previous cloud migrations a plus. Able to apply cloud technologies to hotel networks and systems.
• User setup and maintenance on various cloud-based portals:
  • Office 365
  • I-9 / E-Verify
  • Kronos
  • Quore
  • Equifax
• Assist other associates as the workload dictates and perform other duties as required.

Required knowledge, skills and abilities include, but are not limited to:

• Open-minded with a can-do attitude
• Ability to learn complex technical issues and the patience to follow-through until resolution
• Ability to maintain confidentiality of business and financial matters and information related to the owner(s), partners, properties, guests, associates, etc.
• Good interpersonal skills.
• Ability to work in a courteous, tactful, and patient manner with other company associates and management including property owners and General Managers, vendors, and other members of the general public conducting business with InterMountain Management and its owned and managed properties.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Excellent time management skills; multi-tasking skills; ability to prioritize and coordinate details.
• Thorough knowledge of computer technology and skilled in maintaining company computers, network, and servers.
• Ability to design and update websites and Intranet sites.
• Ability to troubleshoot, provide technical assistance and problem resolution.
• Knowledge of computer repair helpful.
• Basic understanding of how job duties impact company financials and property owners.
• Education and/or Experience:
• Bachelor’s Degree in Computer Science or Information Technology related field preferred; Technology related Associates Degree or previous Military IT/network experience will also be considered
• Experience/Familiar with Office 365, Azure Active Directory, Microsoft Active Directory and/or Exchange Online environments.
• Experience/Familiar with SharePoint Online Administration
• Interested in Network and Security Administration, Cyber Security Certifications preferred
• Interested in PCI Compliance

SUPERVISORY RESPONSIBILITIES:

• None

SPECIAL REQUIREMENTS:

• Prompt and regular attendance
• Work overtime as required.
• Professional attitude and appearance.
• Participate in all mandatory job training and meetings.
• Adhere to company policies and procedures and Employee Handbook.
• Current and valid driver’s license
• Limited overnight travel as necessary

EQUIPMENT OPERATED:

• Computer
• Network equipment / cabling.
• Servers and workstation computers in a domain.
• General office equipment
• Fax and copy machines
• Scanner

PHYSICAL DEMAND AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• While performing the duties of this job, the employee is regularly required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The employee is frequently required to stand, walk, and reach with hands and arms.
• The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:
Formal application, a rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.