Overview

Assists in directing and coordinating activities of workers engaged in collecting delinquent accounts of customers.

Responsibilities

• Manages a team of 8-15 Account Representatives
• Assists in efficient operation of the collection office
• Assists the Sr Operations Manager and Director in the efficient operation of an assigned team; supervising assigned Account Representatives/Clerical/Collection Support
• Maintains satisfactory discipline of employees; supervises the proper application of the company’s policies and procedures
• Reviews the work of each A/R to correct deficiencies and to determine employee’s progress
• Career path development of A/R
• Assists in the training and development of all A/R personnel
• Assists with interviewing prospective applicants for employment as needed
• Utilizes all available system screens, processes, and reports to maximize collection potential
• Conducts the required reviews for assigned personnel per policy
• Ensures compliance with all specified FDCPA, state and city laws and provisions, as outlined in the Intelogix Compliance with FDCPA and State Collection Laws Statement and the FDCPA Test
• Assists in maintaining discipline of employees and in supervising the proper application of the company’s policies and procedures
• Completes assigned management training in a timely manner
• Works with other functional areas to coordinate cooperation between the collection floor and those areas
• Review and Approve A/R time sheets
• Maintain concentration and focus in order to meet performance goals
• React positively to an ongoing, changing environment
• Demonstrate the ability to handle pressure when attempting to meet deadlines and performance goals
• Maintain good working relationship with assigned supervisors and coworkers
• Work safely without presenting a threat to self or others
• Perform additional duties as required by management as needed

Qualifications

Education:

College Preferred

Experience:

2-4 years of management experience or have completed the Management Training Program successfully. Internal candiates must have demonstrated a thorough knowledge of Intelogix policies and procedures.

Computer Experience:

Must be able to type quickly and accurately, use a mouse effectively, and have a basic understanding of Windows-based operating systems.

Skills & Abilities:

• Must be self-motivated, enthusiastic and ambitious
• Ability to train and motivate others
• Have a sound knowledge of and ability to apply Intelogix policy
• Possess the ability to multi-task
• Communicate clearly and effectively, both orally and in writing
• Interpret a constant flow of information
• Listen effectively
• Work with and apply basic mathematical concepts
• Deal with difficult interactions with customers
• Respond to customer inquiries and statements effectively
• Write in a clear and concise manner
• Manage time effectively
• Solve problems or issues that may come up
• Concentrate and focus for extended periods of time
• Cope with high-stress and changing environment
• Remain alert at all times
• Adhere to policies and procedures
• Adhere to work schedule and punctuality requirements

All job offers are contingent upon completion of a drug screen and background check