Customer support Representative (Onsite)
Type : 4 Months contract/ Likely of Extension Our short-form mobile video team is looking for a User Support Associate to join the team. Our mission is to inspire creativity and bring joy. Our mission is to inspire and enrich people's lives by offering a home for creative expression and an experience that is genuine, joyful, and positive. The team helps ensure that the delivery is through all our communication efforts.
Responsibilities:

• Respond efficiently and accurately to users who reach out for support.
• Follow up for more information to resolve the users' issue, triaging and escalating when necessary, and explaining possible solutions to ensure our users feel supported and valued.
• Learn and utilize support tools and software appropriately.
• Sort through user feedback from multiple channels.
• 1-2 years of experience providing exceptional customer service via email/written channels.
• Strong written communication skills (written fluency in multiple languages is a plus)
• Proficiency with computers and strong typing skills
• First class time management and decision-making skills

 **IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. https://intelliprogroup.com/
Equal Opportunity Employer: IntelliPro values diversity and is an equal-opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status.Inclusivity Commitment: IntelliPro embraces candidates of all abilities and is dedicated to ensuring that our hiring and interview processes accommodate the needs of all applicants.