Intellicomm Inc., located in Wayne, PA, provides online communication services primarily to business customers. It is seeking a Customer Support Specialist to support its customers via phone and email. As a Customer Support Specialist, you will be the front-line contact for our customer base, providing support for all our products and services. You will have the opportunity to work with a variety of technologies and to learn and grow in a dynamic environment while providing exceptional service to our customers. This is an in-person office position (no remote/hybrid).

Primary Responsibilities:

• Respond promptly to customer inquiries through phone and email.
• Provide technical assistance and support for incoming queries and issues related to our online services.
• Understanding customer needs and assisting with product selection, purchases, and sign up.
• Assist customers with online sign up and setup issues.
• Follow up with customers, provide feedback, and see problems through to resolution.
• Utilize excellent customer service skills and exceed customers’ expectations.
• Ensure proper recording, documentation, and closure of support issues.
• Recommend procedure modifications or improvements.
• Preserve and grow your knowledge of help desk procedures, products, and services.
• Remain knowledgeable about all organization's products and services to provide adequate support.

Requirements:

• Proven customer support experience or experience in a similar customer-facing role.
• Strong phone contact handling skills and active listening abilities.
• Excellent verbal and written communication skills.
• Familiarity with CRM systems and practices.
• Basic understanding of computer software usage and online services.
• Ability to troubleshoot and provide appropriate solutions to customer's technical problems.
• Ability to work comfortably in a fast-paced environment.
• Associate's or Bachelor's degree.

What We Offer:

• A competitive salary and benefits package.
• An opportunity to work in a fast-paced, technology-driven environment.
• A collaborative and inclusive work environment.
• Opportunity to learn new technologies.

Intellicomm is conveniently located near major highways, public transportation and area shopping.

Intellicomm is focused on developing advanced online communications services. More information is available at www.intellicomm.com and www.innoport.com.

Interested applicants, please submit a cover letter along with a resume.

IMPORTANT: No recruiters or agencies please.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Associate (Preferred)

Ability to Commute:

• Wayne, PA 19087 (Required)

Work Location: In person