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JOB SUMMARY:
Integra Partners works with hundreds of healthcare providers of durable medical equipment, orthotics and prosthetics to help facilitate the care of thousands of patients per year. To ensure we are operating at the highest professional standard for our network of patients, health plans and providers, we are seeking dynamic individuals to come join our call center as Bilingual Customer Service Representatives. As the first point of contact for inquiries from our external partners and patients, this role will also be tasked with managing a large volume of important documents that ensure our business runs smoothly. To WOW our customers, you are driven by providing a best-in-class client experience for all parties both internally and externally, you take great pride in operating in a client-facing environment and value working cross-functionally to deliver innovative client and member-focused solutions.
Starting Pay: $17.00/hour
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES:
The Bilingual Customer Service Representative’s responsibilities include but are not limited to: Managing our Spanish-speaking patient, health plan or healthcare providers needs by telephone or email. Routing health plan representatives and providers to appropriate internal resources. Handle and resolving customer questions and/or issues. Routing fax and mail correspondence to appropriate resource. Answering on average 50 – 60 calls per day. Maintaining a 90% or higher quality assurance score on calls. Keeping all email turnaround time to one (1) day or less.
EDUCATION: High School diploma required
EXPERIENCE:
· Exceptional communication skills – verbal and written / English and Spanish fluency (verbal and written) is a must
· Computer skills – Microsoft Word, Excel and ability to type 45 wpm
· Highly detail oriented with an emphasis on accuracy
· Maintains an attitude of responsibility, ownership and accountability
· High energy and passion
· Customer / Client Focused
· Have a pleasant telephone personality
· Conduct yourself in a courteous, helpful, and professional manner at all times when dealing with patients, co-workers, supervisors and or the public
· Outstanding organizational and multitasking abilities
· Active listener with excellent communication skills
· Sound judgement and critical thinking
· Passion for your work and the mission of the company
· Motivated and able to work independently within a fast paced, team environment
· Prior experience in a call center preferred
· Healthcare / DME O&P experience preferred
· Must follow policies regarding attendance and punctuality
· Ability to work overtime as required
Benefits Offered
Our Story
Founded in 2005, Integra Partners is a leading network management company specializing in Orthotics, Prosthetics, and Durable Medical Equipment. We are reimagining access to in-home healthcare to improve the quality of life for the communities we serve.
With locations in New York City, Michigan, and a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.
Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.
Full Time
Software & Cloud Computing
$38k-48k (estimate)
03/10/2023
04/23/2024
accessintegra.com
ENGLEWOOD, CO
3,000 - 7,500
2005
DAVID A FISHER
<$5M
Software & Cloud Computing
The job skills required for Bilingual Customer Service Representative include Customer Service, Call Center, Communication Skills, Customer Care, Quality Assurance, Multitasking, etc. Having related job skills and expertise will give you an advantage when applying to be a Bilingual Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Bilingual Customer Service Representative. Select any job title you are interested in and start to search job requirements.
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