If you would like to be considered for this job, please email resume@4brain. org and attach a Word document or Adobe PDF file of your resume and a cover letter explaining why you would be a good fit for this role. In your cover letter, please explain how your customer services skills would benefit our organization.

Institute for Brain Potential (IBP), www.ibpceu.com, is the leading provider of accredited programs on the brain and behavioral sciences for health professionals. Our non-profit organization has presented seminars since 1984. Our Los Banos office is open 24/7 and we are currently seeking Registration Assistants for the following shifts:

FULL TIME

Thursday - Monday, 1:30pm - 10:00pm (includes weekend hours)

Sunday - Thursday, 9:00pm - 5:30am (overnight)

Monday - Friday, 1:00pm - 9:30pm

Responsibilities include (but are not limited to):

• Answer inbound calls within a call center environment while accurately entering data into our registration system.
• Data entry of mail and fax registrations.
• Correspond with customers via email in a professional manner and with excellent grammar skills.
• Effectively resolve customer issues in a timely manner, taking ownership of the inquiry from the beginning and following through to the customer’s resolution.
• Process customer payments, including collection of unpaid registrations.
• Process seminar packets such as notating attendance.
• Upselling our distance learning materials while processing a phone registration.

Qualifications:

• Must have at least 2 years of experience providing excellent customer service.
• Ability to perform work with a high degree of accuracy and attention to detail.
• Swift and accurate typing skills.
• A positive, professional, self-motivated attitude is essential.
• Must have excellent verbal and written communication skills.
• Excellent interpersonal skills – must understand the importance of teamwork.
• Previous experience in an office position with general office knowledge.

Job Type: Full-time

Pay: $17.00 per hour

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Required)

Work Location: In person