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Title : Billing & Transaction Specialist
Location : 100% Remote
Duration : 6 Months
Compensation : $21- $23
Work Requirements : US Citizen, GC Holders or Authorized to Work in the US
Mon- Fri (8am-5pm)
Retail energy experiences
Weekly Pay!
Summary :
The position is responsible for operating processes to ensure accurate and timely bills for mass accounts, processing enrollment and consumption transactions on customer accounts in SAP, and dealing with exceptions.
Key responsibilities may include any combination of processing enrollments, billing transactions, operating processes to ensure timely completion of customer requests, accurate billing / invoicing, and acting as a point of escalation for issues with customer accounts.
Essential Duties / Responsibilities :
Develop understanding of the commodity customer data and invoicing processes in order to operate and make decisions accordingly
Develop understanding Public Utility Commission of Texas (PUCT) Regulations, ERCOT market rules and guidelines, the Texas deregulated market data flows (as defined by Texas Standard Electric Transactions (TXSET)) in order to effectively research and resolve customer issues and / or billing errors.
Employ basic analytical skills in correcting customer issues resulting from failed transactions in SAP, billing or invoicing errors and exceptions
Initiate requests with ERCOT and TDSPs for additional data to complete deregulated-market transactions
Collaborate with other internal groups to meet customer requests and / or provide resolution to issues
Escalate all errors and exceptions appropriately, and in a timely manner
Provide timely and responsive resolution to other teams and departments for escalated customer issues, escalating to lead or supervisor
Maintain PUC compliance across all processes
Maintain service levels for resolution timeliness Stay abreast of updates, employing new policies and procedures immediately
Education :
College degree preferred.
Additional Knowledge, Skills and Abilities :
Math and analytical skills necessary to respond to and resolve billing issues
Ability to consistently use initiative and good judgment to complete assigned tasks
Attention to detail and accuracy are mandatory.
Good communication both written and spoken is essential
Demonstrated high degree of customer and internal client orientation
Ability to stay on task and multitask
Ability to work effectively both independently and in a team-oriented environment
Comfortably handles risk and uncertainty as appropriate for level of responsibility
Ability to handle and meet aggressive, metric oriented deadlines while maintaining a high degree of accuracy
Ability to use PC spreadsheet, database, and word processing applications
Detail-oriented, with strong organizational skills
Evident traits of initiative and self-motivation
Physical Requirements :
Must be able to sit for extended periods of time and view computer terminal
Working Conditions Remote Work Environment
Experience : Customer service
Customer service
Billing
System transaction analysis experience and knowledge of the utility and / or the energy industry preferred
SAP / CCS knowledge preferred
Our benefits package includes : (EXCLUDE on perm placements)
Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
and much more!
About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs.
Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions.
By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.
Learn more about us at (url removed).
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Last updated : 2024-03-25
Full Time
$59k-80k (estimate)
03/27/2024
04/08/2024
The job skills required for Billing specialist include Billing, Customer Service, Attention to Detail, Organizational Skills, Initiative, Analytical Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Billing specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Billing specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Billing specialist positions, which can be used as a reference in future career path planning. As a Billing specialist, it can be promoted into senior positions as a Billing Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Billing specialist. You can explore the career advancement for a Billing specialist below and select your interested title to get hiring information.
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Career tips from people on Billing Specialist jobs
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Communicate as efficiently as possible.
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