41 Account Manager I (Remote) Jobs in Brook, IL
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Inspira Financial is Hiring a Remote Account Manager I (Remote)
Job Summary/Purpose:The Account Manager I position is responsible to deliver dedicated service to our value level clients and partners by forging solid, long lasting business relationships. The Account Manager I role serves as the primary point of contact and adds customer value by responding to the client/partner needs and ensuring customer satisfaction by providing support and assistance with issue resolution, navigating and collaborating internally as needed to deliver a timely result.
- Deliver service to clients and partners leveraging knowledge of Consumer Directed Benefits, COBRA, and Direct Billing administration
- Provide onboarding support for new clients to ensure a positive “Go Live” experience
- Serve as a liaison and coordinate internally to drive resolution for clients and partners
- Represent the voice of the customer by advocating for system enhancements, process change and product enhancements
- Deliver training and support to clients to ensure they are equipped to handle various aspects of plan administration
- Educate clients and partners and recommend solutions to enhance their experience
- Monitor account activity and alert clients and partners, as needed
- Facilitate corrections to participant enrollment records, as needed
- Establish rapport and build solid relationships with clients and partners
- Initiate Salesforce cases and monitor to drive timely problem resolution for clients and participants
- Maintain Salesforce records, including case management and overall system hygiene ensuring data accuracy
- Continuously expand knowledge and experience with Consumer Directed Benefits, COBRA, and Direct Billing
- Stay abreast of regulatory changes and communicate with clients/partners as appropriate
- Associate’s degree. Bachelor’s Degree preferred with a minimum of one-year third party benefit administration experience including Consumer Directed Benefit, COBRA, and/or Direct Billing administration, or the equivalent combination of education and experience will be considered
- 1-3 years of applicable experience
- Manage case resolution time and case volume/severity at the client level
- Continuously improve client feedback scores
- Consistently operate within BRI’s service metrics that meet or exceed client retention goals
- Knowledge and experience with Consumer Direct Benefit, COBRA, and Direct Billing administration
- Demonstrated strength in customer service delivery
- Strong analytical, critical thinking, and problem-solving skills
- Ability to foster an atmosphere of teamwork within and between departments
- Excellent overall communication skills with the ability to successfully command conversations and deliver presentations
- Ability to maintain confidentiality of records and information
- Strong organizational skills including the ability to manage multiple projects and details simultaneously
- Thorough attention to detail and accuracy of work
- Experience operating typical desktop hardware and software including Consumer Directed Benefits, COBRA, and/or Direct Billing administration software, and proficiency with Microsoft’s Office 365core applications (Word, Excel, Power Point, Outlook, and Teams)
- Experience with Salesforce and WEX Health applications desired but not required
- Desired attributes: High energy, positive outlook, accountable with integrity.
We have been recognized for our remarkable growth on lists such as Crain’s Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In’s 2023 Best Places to Work and Gallagher’s 2022 Best-In-Class Employer awards.
Job Summary
Full Time
$71k-95k (estimate)
05/09/2024
06/05/2024
inspirafin.com
Boca Raton, FL
<25
Related Companies
The job skills required for Account Manager I (Remote) include Presentation, Customer Service, Salesforce, Communication Skills, Problem Solving, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager I (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager I (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Manager I (Remote) positions, which can be used as a reference in future career path planning. As an Account Manager I (Remote), it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager I (Remote). You can explore the career advancement for an Account Manager I (Remote) below and select your interested title to get hiring information.
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