Credit and Collections Manager

Are you ready to be a part of a rich history, a legacy of creativity, and a future of innovation? Step into our client’s world, where their journey began in the heart of New York City in 1888 and has been setting the standard for interior design excellence for over a century. Now, they're seeking a dynamic Credit and Collections Manager to join their team and help shape the next chapter of their story.

Our client is the oldest paint and design company in New York City. Its success rests upon its ability to consistently deliver an exceptional customer experience. The company aspires to grow and enhance this experience to unparalleled levels, and they rely on each employee in every role to contribute.

They expect each team member to be mindful of their part in the customer experience, to bring a positive attitude to their job with full engagement and to deliver excellence in execution while demonstrating pride in the brand and a dedication to our company's success.

As the Credit and Collections Manager, your daily duties involve direct customer-facing experiences through calls and e-mails. For this reason, you should bring a customer service approach to everything you do. Your desire to provide excellent customer service should always inform how you interact with customers, colleagues, and vendors.

You are the last step in the company’s customer experience: payment. To maintain and secure future business, your step is as important as all the others. The tone of your communication cannot be stressed enough. This is not like a role in a collection agency. Our client wishes to maintain and grow customer relationships. The customer must be at the center of your communication methods, both verbal and written and the customer must have a say in the communication process: its timing and type. It can never be a matter of convenience for you to elect to communicate with a customer only through e-mail. Follow-through is essential. Adhering consistently to the collection process is essential every single day. 

To thrive/succeed, you should have:

• Bachelor’s Degree with a business major. 
• 5 years’ experience in Credit & Collections
• 2 years’ experience as a supervisor or similar management role
• Organization, coaching, and leadership abilities 
• Self-motivated with a result-driven approach
• Excellent verbal and written communication skills
• Be committed to superior customer experience
• Microsoft Office user: Outlook, Excel and Word
• Be consistent in your approach to work

Your responsibilities as the Credit and Collections Manager will include: 

• Maintain accurate collection of accounts receivable balances, ensuring A/R Aging reflects owed amounts and customer status.
• Build positive relationships with customers through effective communication, including collection calls and emails, prompt responses to inquiries, and issue resolution.
• Post cash receipts promptly and prepare daily bank deposits; manage credit privileges, suspending or reinstating as needed.
• Implement procedures to meet collection goals; prioritize high-risk accounts and monitor collection activities to meet company standards.
• Supervise staff, manage schedules and workflow, ensure compliance with laws and regulations, and oversee all aspects of collections, including partnering with collections agencies when necessary.

Best-in-Class Benefits and Perks:

Our client values their employees’ time and efforts. Their competitive compensation of $75,000- $80,000 annually, depending on experience and extensive benefits package, enhances their commitment to your success. Our client’s benefits package includes: 

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off and flexible schedule

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

If you're ready to bring your expertise to a company with a legacy of excellence, we want to hear from you. Join our client and help them shape the spaces where memories are made, and dreams come to life.

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. Our client does not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.