About the role 

We are seeking a credit bureau reporting manager to oversee Flex’s credit reporting and rental reporting programs. The ideal candidate brings subject matter expertise while using first principle thinking to translate their experience to fit Flex’s innovative credit products. If you enjoy working at a fast growing startup and thrive on expanding responsibilities and consumer impact, you’ll find yourself surrounded by like-minded individuals.

Responsibilities

• Develop credit bureau reporting, data furnishing, and dispute management policies and ensure they are compliant with applicable FCRA, CFPB, and CDIA guidelines.
• Scale up the credit bureau reporting programs as Flex grows its customer base and product offerings.
• Manage the credit reporting dispute ops team to investigate and respond to both direct and indirect disputes.
• Manage the staffing and training processes for the dispute ops team.
• Interface with regulators and credit bureaus for guidance and support regulatory audits / exams.
• Manage the vendors used for credit bureau reporting programs and inform build v.s. buy decisions. 
• Uplevel the knowledge base on credit bureau reporting across the organization.
• Collaborate with product, design, and marketing stakeholders to strengthen customers’ understanding of Flex’s credit bureau reporting programs.
• Analyze reporting data to identify trends and issues. Proactively identify and prioritize necessary improvements to ensure the programs are operating as intended.

Qualifications 

• 5 years of experience working in the financial services industry.
• 2 years of experience working in a manager and credit bureau reporting policy owner capacity.
• Experience working at an early- or growth-stage startup.
• Has professional certification in credit bureau reporting, such as CRRG certification and FCRA certification.
• SME in credit bureau reporting regulations, including FCRA and CFPB requirements.
• Uses first principle thinking when necessary and enjoys the challenge working with innovative credit products.

“The national pay range for this role is $150,000-$170,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.”