About us

InnoTek Computer Consulting is a small business in MSP/MSSP in Bloomsburg, PA. We are professional and our goal is to Help companies be better at what they do by providing high quality technology solutions and services..

Our work environment includes:

• Modern office setting
• Company Values such as:
• Provide elite client experience
• Confident Attitude
• We succeed together
• Unwavering dependability
• Continuous growth

We strive to have a safe and fun environment with a group of savvy and highly intellectual technicians.

**Job Overview:**

We are seeking a skilled Technical Support Supervisor to join our team. The ideal candidate will oversee a team of technical support specialists, ensuring efficient resolution of technical issues and providing exceptional customer service.

**Responsibilities:**

- Supervise, train, and mentor a team of technical support specialists

- Analyze, triage, and resolve escalated technical issues

- Provide technical guidance and training to team members

- Manage service tickets using ticketing system and ticketing dashboard

- Act as a member of service desk to troubleshoot computer hardware, mobile devices, LAN, and TCP/IP issues (Level 1/2) and resolve tickets

- Communicate effectively with team members and stakeholders during level 10 and project meetings.

**Skills:**

- Proficiency in networking solutions such as SonicWALL and Ubiquiti

- Ability to analyze and troubleshoot technical issues effectively

- Experience with mobile devices and computer hardware

- Familiarity with Autotask similar ticketing systems

- Strong knowledge of Windows operating systems (Desktop and Server)

- Understanding of LAN, TCP/IP protocols, and GPO management

- Excellent communication skills to interact with team members and end-users

This position offers the opportunity to lead a dynamic team in providing top-tier technical support services. If you have a passion for technology and leadership, we encourage you to apply for this rewarding role.

Job Types: Full-time, Permanent

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekdays

Experience:

• Help desk: 3 years (Required)
• Windows: 3 years (Required)

Ability to Commute:

• Bloomsburg, PA (Required)

Ability to Relocate:

• Bloomsburg, PA: Relocate before starting work (Required)

Work Location: In person