10 Inbound Call Center Representative Jobs in Pittsburgh, PA
Inkling Storm Design is Hiring an Inbound Call Center Representative Near Pittsburgh, PA
About us
At Inkling Storm Design, we understand the significance of your special occasions. Whether it’s a wedding, engagement, or any other milestone event, we believe that every moment is unique and deserves to be cherished forever. Our mission is to turn these fleeting moments into timeless memories that you can revisit and relive for years to come.
Job Title: Inbound Call Center Representative
Location: Pittsburgh, PA
Description
We are seeking an enthusiastic individual to join our team as an Inbound Call Center Representative in the photography industry. As an Inbound Call Center Representative, you will be the first point of contact for our customers, providing exceptional customer service and assisting with their inquiries. This is a fast-paced and dynamic role that requires strong communication skills and a positive attitude.
Responsibilities
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products and services to customers
- Assist customers with placing orders, processing payments, and resolving any issues or concerns they may have
- Maintain a high level of product knowledge to effectively address customer questions and concerns
- Collaborate with cross-functional teams to resolve complex customer issues and provide follow-up as needed
- Ensure customer satisfaction by delivering a personalized and tailored experience
Requirements
- High school diploma or equivalent
- Excellent communication skills with a strong command of the English language
- Ability to multitask and handle a high volume of calls while maintaining a high level of professionalism
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks in a fast-paced environment
Benefits:
- Competitive salary based on experience
- Health insurance coverage
- Paid time off and holidays
- Professional development opportunities
Job Type: Full-time
Pay: $17.00 - $19.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- No experience needed
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Job Summary
Full Time
$33k-42k (estimate)
04/24/2024
08/21/2024
The job skills required for Inbound Call Center Representative include Customer Service, Call Center, Products and Services, Problem Solving, Communication Skills, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be an Inbound Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Inbound Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Inbound Call Center Representative positions, which can be used as a reference in future career path planning. As an Inbound Call Center Representative, it can be promoted into senior positions as a Contact Center Representative II - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Inbound Call Center Representative. You can explore the career advancement for an Inbound Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming an Inbound Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Inbound Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Inbound Call Center Representative job description and responsibilities
Your duties can include obtaining customer information over the phone, explaining policies and products to customers, and determining a customer’s eligibility for certain programs or resolutions.
05/04/2022: Boulder, CO
You'll be answering incoming calls from customers with inquiries on product orders.
04/03/2022: Petersburg, VA
They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
03/22/2022: Tucson, AZ
Proficiently and professionally responded to customer and sales representatives questions pertaining to orders, product availability, backorders, price, products and services, procedures and policy.
03/13/2022: Laramie, WY
You troubleshoot both product or service issues with the customer to attempt to find a resolution.
05/29/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Inbound Call Center Representative jobs
A successful Inbound Call Center Representative must have an empathy for their customers' needs.
03/31/2022: Burlington, VT
Inbound Call Center Representative should use pre-determined call center metrics to gauge customer success.
03/14/2022: Tulsa, OK
Must have an excellent attitude towards their work.
05/30/2022: Durham, NC
The most skilled Inbound Call Center Representative have more than a way with words and access to relevant customer data.
03/14/2022: Omaha, NE
As Inbound Call Center Representative you must have 1-2 years of call center experience or customer service experience.
05/03/2022: Charlotte, NC
Step 3: View the best colleges and universities for Inbound Call Center Representative.
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