19 Call Center Representative Jobs in Pittsburgh, PA
Central Outreach Wellness Center is Hiring a Call Center Representative Near Pittsburgh, PA
General Duties and Responsibilities:
- Take patient calls and provide accurate answers to their scheduling needs, questions and concerns.
- De-escalate situations involving dissatisfied patients, offering support and assistance.
- Verify patient demographic information and insurance and make any changes needed.
- Take messages and transfer calls to clinical staff and providers as appropriate.
- Provide necessary information to pharmacies, medical records, and referrals department.
- Additional Responsibilities as assigned.
Requirements:
- Knowledge of basic computer skills, Excel, Word and how to use Electronic Medical Records.
- Experience with patient centered care.
- Punctuality and impeccable attendance.
- Excellent communication skills with both professionals and patients from all demographics.
- Non-judgmental approach to patient care.
- Technical skills with required office equipment.
- Patience and great attention to detail.
- Completely understand the healthcare privacy laws as outlined in HIPAA.
- LGBTQ cultural competency.
- Ability to work collaboratively in team-based care .
- Ability to adapt to a work environment that is constantly changing and not always structured.
- Ability to work in a fast paced and, at times, excited atmosphere.
- Maintain a professional attitude and demeanor.
- Ability to multi-task.
Job Summary
Full Time
$41k-53k (estimate)
02/23/2024
05/18/2024
centraloutreach.com
Pittsburgh, PA
<25
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The job skills required for Call Center Representative include Scheduling, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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