As a Senior Systems Administrator, you will play a pivotal role in ensuring the seamless operation of our organization's IT infrastructure and providing exceptional technical support to end-users. Your responsibilities will encompass a wide range of tasks, including troubleshooting network, hardware, and software issues, enhancing the end-user experience, and contributing to innovative solutions for InfoTrack's business workflows. This is an onsite role, based in of our office in New York City.

Responsibilities:

• Technical Support: Offer empathetic and responsive technical assistance at all levels for end-user computer systems, software, and hardware issues. You will manage and maintain desktop environments for both Microsoft Windows 11 Pro and Apple MacOS, ensuring their optimal functionality in a remote environment. Customer service is your number 1 priority
• Innovate Solutions: Research and recommend innovative automated approaches to streamline various business workflows, contributing to efficiency and productivity enhancements
• Ticket Management: Prioritize and diligently follow up on support tickets until they are satisfactorily resolved while also escalating any unresolved issues to the appropriate team members
• System Administration: Administer Microsoft services, including Active Directory, Azure, Intune, Autopilot, and Office 365, ensuring their smooth operation. Manage InfoTrack applications and security tools, such as anti-virus, Jira, and Microsoft Azure environments
• Asset Management: Oversee technology asset purchasing, inventory control, and tracking, ensuring efficient resource utilization
• Scripting: Utilize your experience with Power Automate and PowerShell scripting to automate tasks and improve system performance
• Documentation: Maintain thorough documentation for systems and processes, ensuring knowledge transfer and efficient troubleshooting