You haven't searched anything yet.
IIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC.
The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.
Major Duties and Responsibilities:
· Responsible for diagnosing and resolving Tier 1 and 2 issues.
· Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)
· Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.)
· Application and operating system maintenance and upgrades
· System backups and restoration
· System security and functional testing on both unclassified and classified systems.
· Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.
· Interfacing with various levels of management for briefing on configuration and design updates and changes.
· Responding to alarms and providing level 2 maintenance support for the customer base.
· Keeping customers informed by providing status updates.
· Providing outage reports to appropriate levels of management.
· Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant.
· Suggest and implement solutions based on customer requirements and project goals.
· Assist other IT professionals as required.
Basic Required:
· Associate’s Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered.
· Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments.
· Experience and working knowledge of DNS and DHCP infrastructure and technology.
· Experience and working knowledge of VMware administration.
· Ability to work responsibly with or without supervision.
· Working knowledge of ITIL processes.
Qualifications Desired:
· Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred.
· Experience with MS Exchange.
· Experience with SCCM.
· Experience with NetApp storage.
· Experience with Cloud storage.
· Experience with Alarm/Physical security systems.
· Good oral communication and technical writing skills.
· Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.
· Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.
Clearance Requirements:
Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply.
KeyLogic is proud to be an EEO/AA employer, M/F/D/V.
Full Time
IT Outsourcing & Consulting
$47k-58k (estimate)
07/07/2023
05/03/2024
The job skills required for Help Desk Support Specialist include Technical Support, Problem Solving, Operating System, Installation, Service Desk, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Support Specialist positions, which can be used as a reference in future career path planning. As a Help Desk Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Support Specialist. You can explore the career advancement for a Help Desk Support Specialist below and select your interested title to get hiring information.