82 Service desk technician Jobs in Fort Myers, FL
Sorry! This job is no longer available. Please explore similar jobs listed on the left.
InfoPeople is Hiring a Service desk technician Near Fort Myers, FL
Service Desk Tier 1 - Position Highlights
As the Service Desk Analyst, you will provide Tier 1 technical phone support and customer service for all internal end users and affiliated parties, including but not limited to internal administrative, clinical, and research teams.
This position requires technical competency supporting multiple enterprise operating systems, hardware platforms, and software.
The duties of the Service Desk Analyst 1 may extend beyond routine troubleshooting to include hardware / software installation, repair, relocation, maintenance, and support.
As the Service Desk Analyst 1, you will also assist, as necessary, with P.C. builds, reviewing software needs, and processing other Information Technology ( "I.T. ") service requests.
Responsibilities
Resolves customer technical issues via phone or remote tools.
Processes user-generated I.T. service requests.
Assists in the creation of internal I.T. knowledge base reference material.
Ensures proper escalations and follow-through for critical situations.
Provides excellent customer service to end users.
Minimum of 2-3 years of help desk support experience, preferably in a high-volume technical, customer service, or healthcare environment.
Verifiable experience with the following technologies : Windows O.S., MAC OS, hardware device imaging and deployment, enterprise ticketing software, client / server enterprise infrastructure, desktop applications, VOIP technology, general distributed hardware and peripherals, VPN / remote connectivity, remote user support.
Required
Excellent customer service skills.
Understanding of hardware and architecture.
Experience with healthcare applications.
Familiarity with industry best practices.
Ability to work independently.
Ability to work in a fast-paced environment.
Shift One - 7 am - 3 pm x 2 Technician
Shift Two - 3 pm to 11 pm x 1 Technician
Shift Three - 11 pm to 7 am x 1 Technician
Weekend Shift - One weekend a month on-call rotation.
Last updated : 2024-05-01
Job Summary
Full Time
IT Outsourcing & Consulting
$46k-57k (estimate)
03/01/2024
05/03/2024
infopeoplecorp.com
NEW YORK, NY
100 - 200
1998
Private
SHYAM GULATI
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About InfoPeople
InfoPeople provides information technology services and software solutions.
The job skills required for Service desk technician include Troubleshooting, Customer Service, Service Desk, Operating System, Help Desk Support, VPN, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk technician positions, which can be used as a reference in future career path planning. As a Service desk technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk technician. You can explore the career advancement for a Service desk technician below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Technician job description and responsibilities
Moreover, technicians develop and deploy solutions for all computer-related problems and take action to resolve them whenever they arise.
03/20/2022: Newark, NJ
A help desk technician responds to customer queries to provide technical assistance.
01/13/2022: New Bedford, MA
A good help desk technician has the right balance of knowledge, communication skills, and patience.
01/19/2022: Alamogordo, NM
Service Desk Technician support technology customers via phone, online and occasionally on-site.
03/29/2022: Chattanooga, TN
Service Desk Technician need a deep understanding of computer hardware and software.
02/12/2022: Davenport, IA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Technician jobs
Some service desks have specialized functions
01/24/2022: Poughkeepsie, NY
As technology changes, so too will the role of the service desk.
03/16/2022: Bergenfield, NJ
Companies routinely hire a range of experience levels, from entry to expert, to handle their ongoing service delivery.
02/15/2022: Las Cruces, NM
As businesses grow, their need for competent help desk support will grow.
01/27/2022: Florence, AL
Different businesses use different software and administration networks to accomplish help desk support, but many technical skills are transferrable.
03/30/2022: Columbia, SC
Step 3: View the best colleges and universities for Service Desk Technician.
Similar Jobs
Popular Articles
