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Provide information, assistance, and resources to constituents via phone and electronic means (email, Helpdesk, etc.) on topics pertaining to the Tutoring Program and other academic programs
Answer questions and resolve issues related to ADE constituent concerns.
Perform extensive first level problem resolution for constituents.
Escalate issues as appropriate. Located at the agency's South campus and on the same floor and area as executive leadership, this position will be part of a standard office environment and will be 100% on-site, where expected dress-code is business and business-casual (no jeans).
Skills Required:
This is a full-time in-office position and requires candidate to be in -office Monday through Friday, from 8AM through 5PM, except State holidays.
Computer: High-level of PC proficiency and familiarity with a call center environment
Must be competent with Microsoft Office suite (Outlook, Excel/Word/PPT, Teams, etc.)
Multi-monitors Phone: Conference (multi-line) phone lines
Customer Service: Knowledge of customer service principles and practices.
Proper phone and Email Etiquette.
Knowledge to identify and escalate situations requiring management attention.
Knowledge to advise constituent of resolution and/or appropriate action(s), thorough understanding of issue triage and documentation, thorough understanding of level 1 support and escalation procedures. Communication: Excellent business-professional verbal, interpersonal, and written communication skills, including active listening. Office skills: Proper organizing and multitasking.
Efficient communication with high-level individuals.
Attention to detail in verbal and written work.
Effective listening skills
Knowledge of customer service confidentiality
Other: Ability to move from task to task amid interruptions while maintaining a high level of accuracy
Ability to follow-up and keep track of delegated tasks.
Ability to understand and follow documented procedures.
Ability to work effectively as a member of a support team.
Job Type: Contract
Pay: $15.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Education:
Experience:
Language:
Work Location: On the road
Contractor
IT Outsourcing & Consulting
$58k-72k (estimate)
05/03/2024
08/30/2024
infinite-usa.com
CEDAR RAPIDS, IA
25 - 50
1997
Private
NITA INANI
$5M - $10M
IT Outsourcing & Consulting
Infinite Computing Systems provide innovative custom software solutions and IT services to business and government agencies.