19 Customer service representative Jobs in Dublin, CA
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INEOS is Hiring a Customer service representative Near Dublin, CA
INEOS Composites US LLCINEOS Composites has an exciting opportunity for a Customer Service Representative to join our Supply Chain group located at Dublin, OH, headquarters for INEOS Composites NA.
The role resides in the Customer Service group within the Supply Chain organization and is responsible to process customer orders from receipt through to cash paid as an end-to-end process.
The jobholder will deliver professional customer service and work alongside internal and external colleagues to develop exceptional relationships with customers as well as seek opportunities to promote INEOS Composites.
The jobholder must be flexible in approach and, as required, will be called upon to assist in varied activities for which they are capable.
We offer a supportive work environment, flexible schedules, and jeans / business casual dress code.
Responsibilities include :
- Manage incoming calls / requests and ensure that all customer demands are met promptly
- Respond punctually to customer inquiries whilst keeping the customer informed
- Process customer POs via direct order entry system (SAP)
- Maintain customer profiles including billing, shipping, products, INCO Terms, and special requirements
- Provide customers with resources or additional information related to products and services
- Work closely with logistics and manufacturing to ensure all orders are shipped on-time and in-full
- Work closely with internal Account Managers to keep ahead of customer activity and requirements
- Respond to customers needs for inventory, PO status, pricing, and freight
- Provide customers with step-by-step solutions with patience and an approach specific to each customer as needed
- Process and follow up on customer complaints as it relates to customer orders, invoicing issues, returns, and quality
- Process debit, credit, and return invoices, review for accuracy and completeness
- Establish and maintain effective relationships with internal and external customers including Sales, Product Management, Manufacturing, Logistics, Supply Chain, and Quality
- Ensure you and your colleagues work within the INEOS 20 principles of safety
Qualifications :
- Bachelors Degree preferred
- Previous roles in Customer Service or related industry would be desirable
- Professional knowledge of the use and application of SAP systems, specifically related to sales order modules
- Knowledge and understanding of export documentation highly desirable
- Knowledge of Excel, Word, and other MS systems
- Must be authorized to work in the United States
- All new hires will be required to become fully vaccinated against COVID-19 prior to their first day of employment unless they are entitled to a reasonable accommodation.*
- Location Dublin, United States
- Discipline Customer Service
- Type Permanent
- Business INEOS Composites
- Posted 06 December 2021
- Requisition ID 2021 - 232
Last updated : 2024-05-14
Job Summary
Full Time
Durable Manufacturing
$65k-84k (estimate)
05/16/2024
05/24/2024
ineos.com
WINCHENDON, MA
3,000 - 7,500
1998
MARK PRICE
$500M - $1B
Durable Manufacturing
Related Companies
About INEOS
INEOS is a global manufacturer of petrochemicals, specialty chemicals as well as Oil & Gas. It comprises 36 businesses each with a major chemical company heritage. Its production network spans 194 manufacturing facilities in 29 countries throughout the world. INEOS is characterized by the following strengths: High-quality and low-cost production facilities Well-invested plants Large plants that benefit from economies of scale Favourable locations Experienced management Leading market positions Operating diversity - products, customers, geographic regions, applications and end-use market...s Leading market positions allow INEOS to be the supplier of choice for many of the largest customers in our markets. This has translated into strong and long-term relationships with these customers. The company continues to grow its profitability and cash flows through: Leveraging existing resources to expand sales Achievement of cost savings Extracting the full benefits of a vertically integrated business The management philosophy at INEOS is to operate a simple and decentralized organizational structure, coupled with programs and incentives for our employees.
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The job skills required for Customer service representative include Customer Service, Products and Services, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service representative. Select any job title you are interested in and start to search job requirements.
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