ABOUT US

Join us in making a career in Independent Living Systems, an industry leader in managing home and community-based programs for over 20 years. Independent Living Systems, LLC and its subsidiaries offer a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid, and Dual-Eligible Market. ILS provides tailored integrated solutions aimed at improving health outcomes while rebalancing costs, addressing social determinants of health and connecting members with community-based resources.

Position Summary

The Systems Engineer is responsible for supporting all infrastructure including servers, software in a Microsoft Windows environment, from design through implementation and support. He/she must perform a wide variety of installation, configuration and upgrading of servers, storage and maintain all server and software in a LAN, WAN and stand-alone environment. He/she must provide investigation, diagnostic testing, repair and resolution of hardware and software.

Essential Functions

• Complete configuration, installation, and support of equipment in a Microsoft server environment to the specifications of best practices.
• Troubleshoot and resolve computer related issues when contacted by clients by providing both on-site and remote support.
• Maintaining software applications, operating systems, and regular maintenance.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors etc. to provide technical assistance and support.

• Any other duties as assigned by management.

Education and Experience

• Must have a minimum of 3 to 5 years of engineer experience in large call centers.
• MCSE a must. 
• Must be VMware certified and have hands on experience for at least 2 years.
• College degree in Computer Science preferred. 

Required Skills

• Technical, analytical, interpersonal and organization skills required.
• Maintain two Microsoft competency requirements.
• Advanced working knowledge of up-to-date desktop applications
• Advanced knowledge of Windows Servers
• Must have expert skills with Active Directory.
• Must have expert skills with MS Exchange/Office 365. 
• Must have Citrix, Viper anti-virus, Malwarebytes, and other various software applications experience
• Knowledge of Imperva, Tenable Security Center, Kace, F5, Mobile Iron and other IT applications a must. 
• Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.
• Must have the ability to work independently and well with others. Must be detail oriented.
• Strong organizational skills and ability to multi-task in a small business environment
• Must hold a valid driver’s license with no restrictions and possess reliable transportation
• The ability to bend, squat, crawl or climb 75-95% of the time, and lift to 75 pounds
• Availability in response to needs of the customer for installation, maintenance, and equipment malfunctions.

EEO STATEMENT 

In compliance with the Drug-Free Workplace Act of 1988, Independent Living Systems has a longstanding commitment to provide a safe, quality-oriented, and productive work environment. Alcohol and drug abuse pose a threat to the health and safety of ILS employees and to the security of the company's equipment and facilities. For these reasons, ILS is committed to the elimination of drug and alcohol use and abuse in the workplace. Independent Living Systems, LLC, and its subsidiaries, including FCC, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, disability, ancestry, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.