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Inclusively is partnering with a life insurance company to hire a Customer Care Advocate - Plano, TX.
ABOUT INCLUSIVELY:
Inclusively is a digital tech platform that connects candidates with disabilities, who may benefit from workplace accommodations, to inclusive employers. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD). Applicants with one or more of these conditions are encouraged to apply; Inclusively does not require applicants to disclose their specific disability.
Salary range: $32,500-$45,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Role Summary
In this pivotal role, the Customer Service Advocate receives inbound customer calls on general inquiries regarding Short Term and State Disability benefits, eligibility, coverage, and payment status, as well as provide solutions for customers and clients via phone.
Creative problem solving, critical thinking and empathy skills are essential. Professional interaction, active and passive listening skills and the ability to utilize computer- based resources in a highly effective manner to educate and provide accurate responses to customer inquiries is crucial for success in the role, along with the innate ability to be compassionate and empathetic when appropriate when handling complex customer inquiries.
Customer Service Advocate respond to customer inquiries primarily regarding:
Customer Service Advocates are measured on:
Their satisfaction with the overall experience while they spoke with the advocate
The level of effort that the customer experienced in resolving their inquiry
Internal quality assessments that measure how accurately and efficiently the customer service advocate responded to the inquiry
Core Competencies of this role:
You are the right person if you have:
Shift Information:
Candidates must be available to work the following schedule:
End time between 6:00pm-7:00pm CDT
Technology Requirements:
Training Requirements: Monday through Friday training from 8:00am – 4:30pm CT. Training on-site will start October 2nd through November 17th. After successfully completing your training, you will transition to full time work from home. Must live within 50 miles of our Plano location, 1640 Dallas Parkway Plano, TX 75093.
Job Type: Full-time
Pay: $32,500.00 - $45,000.00 per year
Benefits:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
$51k-67k (estimate)
07/09/2023
05/11/2024
inclusively.com
Richmond, VT
The job skills required for Customer Care Advocate - Plano, TX include Customer Service, Problem Solving, Call Center, Microsoft Office, Life Insurance, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Advocate - Plano, TX. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Advocate - Plano, TX. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Advocate - Plano, TX positions, which can be used as a reference in future career path planning. As a Customer Care Advocate - Plano, TX, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Advocate - Plano, TX. You can explore the career advancement for a Customer Care Advocate - Plano, TX below and select your interested title to get hiring information.