Sales Operations Manager

Impact XM develops solutions for virtual and live events. We are looking for a Sales Operations Manager to join our team. The Sales Operations Manager is responsible for all sales operations related activities for the entire organization. Reporting to the Executive Vice President, Growth, this role provides strategic direction and support for the Client Service team.

RESPONSIBILITIES:

• Responsible for the sales pipeline that comprises the Global Sales Forecast. This includes maintaining live up-to-date accuracy of forecasted opportunities, accurate milestone dates, and complete information in all fields. This also includes reporting and alignment with operations and finance.
• Work across all offices to develop and implement best practices, ensure process adherence and CRM accuracy. Monitors CRM and margin accuracy.
• Monitor and manage Outstanding Billing, AR and invoicing in accordance with IXM policy.
• Prepare and distribute weekly/monthly/regular sales and pipeline reporting for the leadership team.

• Provide sales analysis on trends, developments, revenue, margin and performance.
• Interpret reporting data to make recommendations on improving process and company efficiencies.
• Develop and create new reports to deliver against company objectives.
• Responsible for the tools, resources and support for the Client Service team.
• Report on performance, variances, team updates, client updates, and initiatives
• Identifying customers and sales opportunities by analyzing sales data and consumer trends

REQUIREMENTS & SKILLS:

• Experience in the event marketing or a creative solutions-based agency.
• Thrives in an entrepreneurial and independent environment.
• Embodies flexibility, open-mindedness and receptivity.
• Actively works out solutions.
• Identifies something valuable in being part of a team and ability to effectively collaborate.
• Effective communication skills are required: including the ability to make effective presentations; prepare written documentation including proposals, quotations and letters; maintain accurate and complete client and project files.
• Must be able to develop excellent rapport with existing team and clients.
• Must have a good “business sense”.
• Exhibit the ability to multi-task, sell, and operate under severe time constraints and immovable deadlines. Good organization, detail and follow-up skills are required.
• A vehicle in good, working order is a requirement (if position is not remote).

About Impact XM

Impact XM is a global event and experiential marketing agency that empowers brands to power business—and has nearly 50 years in business to prove it. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.

OUR BRAND – What We Believe

Passion

is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.

ABC

Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.

We>Me

Collaboration and transparent communication creates our best work.

Trust

is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect

is Given – We understand, acknowledge, and appreciate the perspective and actions of others.

Impact XM Benefits

Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, AD&D, LTD, RRSP & DPSP for Canadian Employees/401(k) for US Employees, Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry.