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Administration - Dispatcher
Clearwater Beach, Clearwater, FL, USA Largo, FL, USA Oldsmar, FL, USA Tampa, FL, USA Req #1315 Monday, April 22, 2024
The main objectives of this position are to support the operations management team in a dispatching / administrative role.
This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service / support and technician support.
The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.
Job Responsibilities :
Managing a high volume of calls both in and outbound and emails daily. Making a measurable number of outbound calls daily to schedule customers.
100 to 150 Calls / Day.
Dispatching work to Technicians
Preparing and sending required assignments to field technicians.
Learn service area maps to ensure efficient scheduling with minimal drive time in geographic area.
Maintain 40 hours per week schedule for assigned technicians in the associated territory.
Review work orders completed by the technician for returns.
Communicate effectively with technicians as well as other service coordinators, service manager.
Strong attention to detail and problem solving.
Performing triage on incoming customer calls
Scheduling service for customers as necessary
Dispatching technicians to perform service at customer sites as necessary.
Answer phone calls, text or email messages
Provide customer support as necessary
Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking
Job Requirements :
Dispatching / Administrative experience
Strong customer service skills
Above average typing speed
Strong grammatical and spelling skills
Competency with Microsoft Office Suite
Pleasant and professional phone manner
Neatness and organizational skills
Excellent listening and communication skills
A strong work ethic and professional appearance
The ability to fit in with our culture of teamwork
An ability to quickly learn new tasks
Other details
Last updated : 2024-04-23
Full Time
$39k-52k (estimate)
04/24/2024
05/10/2024
impactfireservices.com
COLLEGE STATION, TX
<25
2009
GERY LANTZ
<$5M
Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. The Impact Fire leadership team has over 200 years of industry experience. We are a full service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. We are a team of fire protection professionals,... many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting the following industries: Retail, Healthcare, Assisted Living, Restaurant, Education, Multi-Family Housing, Property Management, Hospitality, Government, and Industrial. Today, we operate 20 district offices across 11 states, partnering with our sister company, Academy Fire Life Safety, to serve national, multi-site customers. We are a subsidiary of AI Fire, which is owned by leading U.S.-based private equity investment firm, Audax Group.
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The job skills required for Dispatcher include Customer Service, Scheduling, Microsoft Office, Communication Skills, Communicates Effectively, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Dispatcher positions, which can be used as a reference in future career path planning. As a Dispatcher, it can be promoted into senior positions as a Limousine Chauffeur III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Dispatcher. You can explore the career advancement for a Dispatcher below and select your interested title to get hiring information.
If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Dispatcher job description and responsibilities
Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie
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Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.
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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.
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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.
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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Dispatcher jobs
Getting training and certification as a truck dispatcher.
01/02/2022: Evansville, IN
Communicate with all parties before & during the job and getting feedback and updates.
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Complete a City employment application.
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Dispatchers should use an understanding tone and approach when communicating with callers.
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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.
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Step 3: View the best colleges and universities for Dispatcher.