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Impact Fire Services
Largo, FL | Full Time
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Impact Fire Services is Hiring a Dispatcher Near Largo, FL

Administration - Dispatcher

Clearwater Beach, Clearwater, FL, USA Largo, FL, USA Oldsmar, FL, USA Tampa, FL, USA Req #1315 Monday, April 22, 2024

The main objectives of this position are to support the operations management team in a dispatching / administrative role.

This position is a scheduling and administrative position and reports to the department manager. The Dispatcher will be responsible for having a strong focus on customer service / support and technician support.

The Dispatcher is also responsible for any other administrative tasks assigned by the division manager.

Job Responsibilities :

Managing a high volume of calls both in and outbound and emails daily. Making a measurable number of outbound calls daily to schedule customers.

100 to 150 Calls / Day.

Dispatching work to Technicians

Preparing and sending required assignments to field technicians.

Learn service area maps to ensure efficient scheduling with minimal drive time in geographic area.

Maintain 40 hours per week schedule for assigned technicians in the associated territory.

Review work orders completed by the technician for returns.

Communicate effectively with technicians as well as other service coordinators, service manager.

Strong attention to detail and problem solving.

Performing triage on incoming customer calls

Scheduling service for customers as necessary

Dispatching technicians to perform service at customer sites as necessary.

Answer phone calls, text or email messages

Provide customer support as necessary

Perform miscellaneous administrative tasks including typing, making copies, mailings, record keeping, and note taking

Job Requirements :

Dispatching / Administrative experience

Strong customer service skills

Above average typing speed

Strong grammatical and spelling skills

Competency with Microsoft Office Suite

Pleasant and professional phone manner

Neatness and organizational skills

Excellent listening and communication skills

A strong work ethic and professional appearance

The ability to fit in with our culture of teamwork

An ability to quickly learn new tasks

Other details

  • Pay Type Hourly
  • Clearwater Beach, Clearwater, FL, USA
  • Largo, FL, USA
  • Oldsmar, FL, USA
  • Tampa, FL, USA
  • Last updated : 2024-04-23

Job Summary

JOB TYPE

Full Time

SALARY

$39k-52k (estimate)

POST DATE

04/24/2024

EXPIRATION DATE

05/10/2024

WEBSITE

impactfireservices.com

HEADQUARTERS

COLLEGE STATION, TX

SIZE

<25

FOUNDED

2009

CEO

GERY LANTZ

REVENUE

<$5M

Related Companies
About Impact Fire Services

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. The Impact Fire leadership team has over 200 years of industry experience. We are a full service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. We are a team of fire protection professionals,... many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting the following industries: Retail, Healthcare, Assisted Living, Restaurant, Education, Multi-Family Housing, Property Management, Hospitality, Government, and Industrial. Today, we operate 20 district offices across 11 states, partnering with our sister company, Academy Fire Life Safety, to serve national, multi-site customers. We are a subsidiary of AI Fire, which is owned by leading U.S.-based private equity investment firm, Audax Group. More
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The job skills required for Dispatcher include Customer Service, Scheduling, Microsoft Office, Communication Skills, Communicates Effectively, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Dispatcher. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Dispatcher. Select any job title you are interested in and start to search job requirements.

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If you are interested in becoming a Dispatcher, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Dispatcher for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Dispatcher job description and responsibilities

Dispatchers are generally responsible for coordinating with the customers regarding the delivery status of the products and providing precise logistics and the fastest transportation routes to the professional drivers to ensure smooth and timely deliverie

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Dispatchers may dispatch calls for truck drivers, delivery drivers, and emergency responders like medical professionals, firefighters, and police crews.

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A dispatcher selects the vehicle type according to the delicacy, frangibility, and rigidity of the material.

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A dispatcher must think fast, consider many different options, and above all else try to keep himself calm.

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A good dispatcher must be able to coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party vendors, and their supervisors.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Dispatcher jobs

Getting training and certification as a truck dispatcher.

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Communicate with all parties before & during the job and getting feedback and updates.

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Complete a City employment application.

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Dispatchers should use an understanding tone and approach when communicating with callers.

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Previous experience as a Call Receiver/Dispatcher for law enforcement 911 calls.

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Step 3: View the best colleges and universities for Dispatcher.

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