Please note that applications must be completed and submitted by 11 : 59 pm ET on the day prior to the close date listed on the job posting.

Mission : Provide Superior Services that Inspire Community Pride

Vision : To be the Community of Choice in Tampa Bay

Values : Integrity, Collaboration, Passion, Creativity

Largo's commitment to a High Performance Organization (HPO) model builds a flexible and resilient organization that intentionally builds leadership capacity at all levels of the organization.

CITY OF LARGO ... Naturally A Great Place to Work!

Closing : Continuous

Salary : $21.21 hourly rate

Job Summary : Largo Police Department Emergency Communications Dispatchers serve the department and the citizens of Largo during non-emergency / emergency calls for service and many times interact with people who are in crisis.

Successful public safety Emergency Communications Dispatchers are characterized by their professionalism and sense of duty to the public.

An Emergency Communications Dispatcher must be very adept at multitasking in a constantly changing environment.

Dispatchers will participate in classroom instruction, complete on the job training in addition to successfully passing various written / practical testing requirements with the goal of obtaining a state certification to work as a Public Safety Telecommunicator within the state of Florida.

Work Assignment : As a requirement of the position, employees should be prepared to work any / all shift assignments. Shift assignments include work on days, evenings, nights, including weekends and holidays, and may require overtime.

A 7% shift differential is applied for night shift.

Additional Benefits : - General benefits package with flexible spending accounts, leave time, etc.- Defined Contribution Plan 401(a) with a generous 6% City match- Benefits also include 12 paid holidays and 24 hour full access to City fitness center.

Continuous learning is supported through tuition reimbursement and professional development opportunities.- May receive $1,000 in relocation assistance for candidates outside Pinellas, Pasco, Hillsborough, or Manatee counties.

Continuous Posting

• This posting will be kept open on a continuous basis and applications will be accepted until a deadline date is advertised.
• Correspondence will be coming from City email addresses or within Workday Candidate Portal where the application was submitted, therefore applicants need to frequently check their spam or junk email folder.

Eligible List

• All vacancies will be filled from applicants who are pre-screened and placed on an eligible list when a new vacancy becomes available.
• If you are placed on an eligible list, the 90 day period will begin from the date your application was received.
• When a requisition has been fully approved, qualified applicants will be considered through the end of the work week (Friday at midnight).

Applications received afterward will be considered for the next recruitment process until your application expires.

If you have not been called by the hiring manager and would like to remain in the pool after 90 days, you must withdraw your application from your Workday Candidate Portal and reapply.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay.

Leadership

Demonstrates an understanding and reflection of the City's mission, vision, and values and a commitment to achieve organizational goals aligned with the City's strategic planChampions a high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectivesArticulates strategic and innovative thinking and provides clarity to deliver superior servicesApproaches the job with enthusiasm and curiosity to promote a solutions-oriented work cultureManagement

Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilitiesFollows suggested procedures to assure the highest standards of risk management, employee safety and risk avoidanceTechnical

Obtains and inputs critical information from phone calls to be used by dispatchers and officersAnswers emergency and non-emergency telephone callsTransfers emergency and non-emergency telephone callsResearches addresses for jurisdictionAnswers and directs phones for other agencies calling into the call centerDispatches officers or others to calls for serviceRecords the self-initiated activities of the officers in the computerRuns criminal justice information in the Florida Crime Information Center (FCIC) / National Crime Information Center (NCIC)Enters stolen property, missing persons, and teletypes into FCIC / NCICMonitors several radio channels at once including other departments or agenciesCalls other departments or agencies to assist the department for various tasksCalls for outside services to respond to calls for serviceProvides limited law information for citizens which includes local city and county ordinances and Florida lawsResearches computer data for citizens, officers, and other agenciesTeam Skills

Supports honest and transparent decision-makingCollaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignmentsOpenly exhibits a positive attitude, in word and action, and encourages others to do the samePerforms related duties as required.

EMERGENCY RESPONSE STATUS :

As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and / or a declared emergency.

All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description.

MINIMUM QUALIFICATIONS

Education and Experience :

High school diploma or general education diploma (GED)Previous public safety dispatching experience (police, fire, EMS) and some college coursework is preferredExcellent verbal and written communications skillsPass a strict and comprehensive background investigationMust be able to successfully obtain and maintain required certifications including but not limited to;

Florida Department of Law Enforcement (FDLE) Full Access Certification and Criminal Justice Information System (CJIS) Level 2 - CJIS Security Awareness Certification.

Must be able to successfully complete training course and pass the State of Florida Public Safety Telecommunicator Certification Examination within 12 months of hire.

Must possess a valid Florida Driver's License or be able to obtain one within 30 days of hireKnowledge, Skills, and Abilities :

Knowledge of city and county geography, roadways and facilities preferred.Knowledge of legal terminology, grammar, spelling, and math preferred.

Knowledge of automated office equipment, practices, and procedures. Must possess good auditory acuity, vision, and have good diction and a clear speaking voice with an excellent command of the English LanguageAbility to work in a team environmentAbility to perform recurring tasks independently, accurately, and quicklyAbility to react quickly and calmly in emergency, life threatening, and stressful situationsAbility to perform a variety of clerical tasksAbility to operate multi-key telephones and perform data entry at 2900 keystrokes per hour (KPH)Ability to input, access, and retrieve data from a Computer Aided Dispatch (CAD) system correctlyAbility to obtain FCIC Certification after employmentWORK ENVIRONMENT & PHYSICAL REQUIREMENTS

Work Environment :

100% inside a climate-controlled building.Physical Requirements :

The essential functions of the job require sitting for eight (8) to twelve (12) hours per day. The job also requires frequent fine manipulations, reaching, and repetitive motion with occasional : bending / stooping, grasping, and lifting / carrying of objects weighing less than 15 pounds.

On rare occasions the work requires : pulling / pushing and lifting / carrying objects weighing 15 to 44 pounds.Sensory Requirements :

Hearing : Enough to understand a low volume voice transmission over a static-laden radio line and multiple conversations at once.

Speaking : Enough to answer phones, talk on radios, and communicate with co-workers. Seeing : Enough to see and read maps, and computer monitor screens.Driving Requirements :

The work requires driving on rare occasions and possession of a valid Florida Driver's License.Technology :

The work requires the ability to operate the following machines : telephone, computers, video recording devices, television, radio transmitter / receiver, and other communications equipment.

IMPORTANT INFORMATION :

Yes - DRUG TESTING

Safety Sensitive)

No - CHILDCARE FINGERPRINTING

No - CREDIT CHECK

Yes - FDLE AND CJSTC SECURITY CLEARANCE :

As mandated by the FDLE, CJSTC and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data.

ELEMENTS OF SELECTION PROCESS :

1. Review of applications for selection of those to proceed in the process

2. Schedule selected applicants for Criticall Testing

Criteria for moving forward in the process :

Required Overall Data Entry Scores of 2900 kph (Keystrokes Per Hour)Required Overall Non-Data Entry Scores of 80%Preferred scores of 30 wpm (Words Per Minute) or higher and a minimum of 80% in Criticall Categories;

Keyboarding, Data Entry, Call Summarization, Memory Recall, Map Reading, Spelling, Sentence Clarity, and Reading Comprehension

3. Selected applicants will be scheduled for a "sit-along" in the Communications Center to observe various elements of the position

5. Schedule comprehensive criminal background check through the Police Applicant Screening Service (PASS) for selected top applicant(s)

6. Schedule polygraph for selected top applicant(s)

7. Schedule physical for selected top applicant(s)

8. Verification of three (3) personal references

9. Schedule applicant(s) for onboarding with Human Resources and first day of work

Duration of The Process :

The expected duration of the selection process for filling the position should take approximately three (3) to four (4) weeks.

Agency's Policy On Reapplication :

If not selected, you may reapply for this or any other position at any time posted.

The City of Largo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status.

Last updated : 2024-05-30