Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed and detail-oriented Top Talents in an extremely collaborative and professional environment.

The Senior Sales Support Representative plays a pivotal role in ensuring that sales representatives, project managers, and customers receive top-notch service by managing various pre- and post-sales, as well as pre-and post-installation functions for their Endoscopy devices.

Operating under minimal supervision, this role ensures that sales reps, project managers, and customers receive the best possible service by handling a variety of pre-and post-sales and pre- and post-installation functions.

Position Description (Principle Duties and Responsibilities)

• Generate and analyze team huddle metrics to ensure the team complies with service level agreements.
• Collect cross-functional feedback, relay it to the team, and devise a plan for improvement.
• Maintain the Mobile Inventory, Van, and consignment orders.
• Participate in third-party purchase order processing and invoicing.
• Utilize CRM and ERP tools for entering and booking small parts, capital, repair, and return orders.
• Ensure accuracy as the front line for data entry, including rectifying incorrect or subpar data submissions.
• Troubleshoot the quoting tool for sales representatives if there are discrepancies in quote pricing or customer information compared to customer-provided documentation.
• Identify incorrect information when booking using the CRM tool and update it alongside the necessary teams.
• Review and research incoming parts orders identified as RMAs and advise on the needed part number(s).
• Assist in receiving returned products into the Returns inventory.
• Coordinate the shipment of parts to meet customer needs and resolve field issues.
• Coordinate pickups with customers, Project Managers, Sales Representatives, and Tech Support.
• Provide price and product availability information to customers and sales representatives.
• Offer product information, which may include providing technical assistance.
• Furnish information on the status of equipment returns, sales orders, delivery schedules, and more.

Requirements

• Minimum High School Diploma required , degree preferred
• 3 years in a Sales S upport or Enterprise Customer Support with Medical Products, IT or Professional Services - Mix of Call and Email Queues
• Proved track record of being a reliable, on-time and dependable team member
• 1-2 years experience working with Salesforce
• Excellent written and verbal communications skills
• Quick learner and study of products to learn support requirements.

Last updated : 2024-04-23