Description

Immersion Consulting is seeking a Senior Software Configuration Specialist to support the U.S. Coast Guard (USCG) Financial Management Service Improvement Initiative (FMSII) Project Management Office (PMO) as they continue to stabilize the Department of Homeland Security (DHS) Financial Systems Modernization Solution (FSMS), an Oracle E-Business Suite. Candidate will coordinate with other contractors and government personnel to support the FMSII activities related to service software configuration, infrastructure and security, test and evaluation, and operations & maintenance.

Responsibilities

• Provide analysis on operations & maintenance activities such as security and network activities required for changes to new interfaces, new trading partners or changes in host. 

• Provide support to PMO and Sponsor’s office on technical FSMS projects. Track and report to executive leadership on progress of each project.

• Support the integration of existing USCG FSMS software interfaces, data architecture, throughput, data transmission, and enterprise architecture standards to avoid customization and utilization of standard developed processes.

• Monitor system performance and end user experience. Use Dynatrace to identify individuals or patterns of latency. 

• Conduct outreach to CG members and coordinate subject matter expert support to mitigate system performance issues with FSMS and where possible ensure the user has the best configuration and tools for optimum performance. 

• Manage performance reporting. Share lessons learned and new processes with CG Tier 0 for communication to CG members enterprise wide.

• Provide support for mitigating desktop and network infrastructure issues to CG FSMS users.• Provide system configuration management support for all emerging changes to the baseline design, configuration, data for FSMS and USCG interfaces.

• Conduct periodic reviews, make assessments, monitor, and provide recommendations to improve the Service Level Agreement (SLA) with the DHS SSA.

• Provide support in developing security documentation (e.g.,Service Level Agreements, Memorandum of Understandings) with DHS, other USCG offices, and USCG service providers• Provide subject matter advice, analysis, support, and quality assurance input of deliverables for SSAs USCG service configuration.

• Support management of test and evaluation activities for SSA enhancements and software changes to FSMS.

• Support FSMS changes with Interface trading partners, provide analysis of the changes and the impacts to support trading partner testing of incremental, monthly, and special projects.

• Provide analysis and support for planning and executing operations & maintenance of SSA service configuration to include defect status tracking and coordinating defect resolution with SSA, internal USCG technical organization, and third-party vendors.

• Support management of requirements in Requirements Traceability Matrix and use tools such as Rational DOORs.

• Conduct risk analyses for ongoing projects and provide scoring for risks in DHS and CG Risk Registers as needed.

• Support and facilitate Integrated Project Team (IPT) and Working Group (WG) meetings for the client. Provide meeting materials, including but not limited to agendas, meeting minutes, and action items.

• Monitor and support Security issues with CG-Cyber and JPMO including attending monthly meetings, review of System Security Reports (SSR), provide analysis of risk and support escalation of issues to leadership to avoid findings.

• Support trading partner and CG Interconnection Security Agreements (ISA), Memorandum of Understandings (MOU), Interface Connection Agreements (ICA) with establishment, approvals, and annual renewals.

• Support audits and data calls for the technical issues with Provided by Client (PBC) items for audit requests, track down other PBCs that are outside the control of the office.

• Support trading partner connection certificates are exchanged and scheduled in a timely manner on either side.
As a Project Manager you will bring considerable technical expertise to deliver effective solutions to clients.
• Manage day to day interactions with executive clients.
• Manage and deliver components of client engagements that identify, design, and implement technology, process, and creative business solutions for large organizations. 
• Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.
• Develop and maintain contact with top decision makers at key clients; lead aspects of the proposal development process; development of proposal pricing strategies. 

Requirements

• Minimum 3 years of hands-on experience in the migration and transition of a federal organization’s accounting and financial data and users to a new financial management solution.

• Experience working with a Shared Service Provider. 

• Expertise in the use of MS Office (Excel, PowerPoint, MS Project, Outlook, Teams)• Demonstrate strong analytical skills, maintain high motivation and autonomy. 

• Ability to organize and balance multiple tasks and responsibilities, adapt to changing priorities, and producehigh-quality products in a fast-paced environment.

• Ability to demonstrate a high aptitude for learning and operating with minimal instruction on day-to-day work assignments.

• Ability to demonstrate good judgement in selecting methods and techniques for obtaining solutions.• Ability to exercise professional judgment on engagements by providing proactive solutions and recommendations.

• Ability to focus on client specific tasks and deliver polished products to the Program Manager following peer review.

• Travel as required to support the task order.

Preferred Qualifications

• Bachelor’s degree in a Systems Engineering or a Computer Science discipline is preferred. Degree can be substituted with experience.

• At least 10 years of experience in Systems Engineering and the development and sustainment of IT lifecycle processes

• Minimum 3 years of hands-on experience managing operational, sustainment, functional and system requirement creation, decomposition, and validation processes and using requirement management tools.

• Minimum 3 years of hands-on experience directly supporting the Developmental Testing & Evaluation (DT&E) event of a federal financial management system major acquisition project, to include development of test plans, procedures and reports while maintaining alignment with requirements.

• Experience developing and writing program management documentation as required by a major acquisitions program.
Required:
• Bachelor's degree or equivalent in a relevant field.
• 10 years of experience providing professional services. (Advance Degree and/or Certifications can contribute towards experience requirement.
• Prior management experience in client delivery
• Travel as required.