37 Client support representative Jobs in Orlando, FL
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Immediate Hire 2 Weeks FULL Training! is Hiring a Client support representative Near Orlando, FL
We are currently seeking an experienced customer-oriented professional to join our team as a Client Support Representative.
This role offers a unique opportunity to combine your exceptional client service skills with management experience, as you will have the potential to oversee a team of dedicated customer service associates once training is complete.
If you have a proven track record in client service and leadership, this is an exciting opportunity to contribute to our organization's success.
Responsibilities :
- Serve as our valued clients' primary point of contact, providing exceptional support and building strong relationships.
- Understand clients' needs, requirements, and objectives, and proactively offer customized solutions to meet their expectations.
- Lead and manage a team of customer service associates, providing guidance, coaching, and support to ensure service excellence.
- Conduct performance evaluations, set goals, and develop training programs to enhance the team's skills and productivity.
- Collaborate with cross-functional teams to ensure seamless service delivery, resolve client issues, and exceed customer satisfaction goals.
- Develop and maintain client service standards, policies, and procedures to ensure consistency and continuous improvement.
- Stay updated on industry trends, market dynamics, and competitive landscape to provide insights and contribute to business growth strategies.
- Handle escalated client inquiries and complaints, ensuring swift resolution and maintaining client satisfaction.
- Foster a positive and collaborative team culture, promoting a customer-centric mindset and driving employee engagement.
Requirements :
- Bachelor's degree in Business, Marketing, or a related field OR
- Proven experience in client service or customer support, and management experience is considered a plus
- Excellent communication and interpersonal skills, with the ability to build rapport and effectively communicate with clients and team members.
- Strong leadership abilities, with the capacity to motivate and develop a high-performing team.
- Exceptional problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
- Strong organizational and time management skills, with the ability to prioritize and meet deadlines.
Last updated : 2024-03-04
Job Summary
Full Time
$58k-74k (estimate)
03/05/2024
04/03/2024
The job skills required for Client support representative include Customer Service, Problem Solving, Customer Satisfaction, Client Service, Leadership, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Client support representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client support representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client support representative positions, which can be used as a reference in future career path planning. As a Client support representative, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client support representative. You can explore the career advancement for a Client support representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Support Representative job description and responsibilities
Client support representatives manage client relationships and provide customer support.
02/19/2022: Chattanooga, TN
Client support representatives help customers resolve technical problems associated with a product or service.
02/02/2022: Asheville, NC
They also ensure compliance with standards established procedures for addressing client concerns.
02/03/2022: Kansas City, MO
Client support representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
01/27/2022: Ventura, CA
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
03/21/2022: Medford, OR
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Support Representative jobs
For this kind of job u need to practice active listening and learn to empathize with your customers.
01/28/2022: Terre Haute, IN
Familiarity with your products or services can do good for you as you work as customer support rep.
01/25/2022: Akron, OH
Client support representatives need to be current on technological developments and trends to be effective on their job.
02/25/2022: Harrisburg, PA
Client support agents can find out which tickets need their attention the most by creating customized ticket views.
04/14/2022: Nashville, TN
Soft skills like Teamwork, Customer Satisfaction, Problem Solving, Negotiation and Communication are essential for Customer Support Representative roles and jobs.
01/27/2022: Wichita Falls, TX
Step 3: View the best colleges and universities for Client Support Representative.
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